Senior Manager - UX Design

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Collaborate with other Design, Product, and Development managers to ensure alignment across projects
• Proactively work with reports to ensure high quality designs and stakeholder satisfaction
• Collaborate with other Design Managers and Director on user experience strategy 
• Work with agile leadership to ensure Design team quality, efficiency and velocity meets team needs
• Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects
• Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels 
• Gain stakeholder support for designs by clearly communicating design vision and rationale
• Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you

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Required Qualifications

Has a strong portfolio of work that includes exceptionally crafted desktop, native app design and mobile best practices

Has a minimum of 5 years’ experience in Desktop, native app design, including IxD and visual design
• Has proven experience in driving and delivering design from initial concepts to in-market experiences
• Has 3 years of experience leading design collaboration sessions with a range of stakeholders
• Has proven experience defining design direction, communicating rationale to a non-design audience, and successful advocacy for design decisions
• Is fluent in Figma
Ability to mentor junior designers 
• Strong portfolio of work including examples of mobile web, desktop and app experiences 
• Strong understanding of design system and component-based design 
• Strong understanding of native mobile and responsive web platforms and designing UI solutions within them 
• Ability to conceptualize, design, and deliver experiences. 
• Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders. 
• Ability to collaborate with designers, strategists, managers, and technologists 
• Ability to collaborate with product owners, scrum masters and engineering teams within an agile process 
• Ability to present to senior stakeholders and build support UX work initiatives (Ability to direct the work of others) 
• Knowledge of user-centered design philosophy and process 
• Hands on experience with wire framing and prototyping tools 
• Attention to detail and passion for excellence

• Ability to work within design systems

Preferred Qualifications

The person occupying this role will work with a multidisciplinary design team to drive the digital experience for our consumers.

Candidates for this role demonstrate exceptional UX & UI design craft, Application and understanding of desktop & native platform best practices, creative problem-solving and curiosity, comfort navigating ambiguity, proactive collaboration, and good communication skills. They should feel comfortable working independently and take initiative to plan their work against a defined goal.

The person occupying this role will work together with a wide range of disciplines and stakeholders

The person occupying this role will use a working knowledge of AI in the design thinking and design delivery process. They should feel comfortable applying data-driven design principles to guide product decisions and influence analytics strategy.

Education

Bachelor’s degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors, or equivalent/relevant work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.