Senior Manager, Trade Compliance

About the Job:

The Trade Compliance Sr. Manager is responsible for overseeing the day-to-day execution of Pacsun's trade compliance program and ensuring compliance with U.S. Customs and Border Protection (CBP) regulations and other government agency requirements governing the importation and exportation of merchandise.

This role serves as the operational leader for Trade Compliance activities and acts as the primary point of contact for customs brokers, vendors, Production Development, Transportation, and internal business partners on matters related to customs compliance, classification, valuation, country of origin, duty management, and import regulations.

This position provides day-to-day leadership for Trade Compliance personnel and serves as the functional owner of key compliance programs, including CTPAT, ISA, customs audits, and product classification activities. The role is responsible for maintaining effective trade compliance processes while supporting efficient product flow and minimizing duty exposure.

The ideal candidate will possess strong technical trade compliance expertise, leadership skills, and the ability to work cross-functionally throughout the organization.

A day in the life, what you’ll be doing:

• Supervise the day-to-day Trade Compliance function and provide direction, training, and support to Trade Compliance staff.
• Oversee HTS classification activities for imported merchandise and ensure accurate classification information is communicated to vendors and business partners.
• Serve as the primary operational contact for Pacsun's customs broker and coordinate resolution of classification, valuation, and import compliance issues.
• Administer Pacsun's trade compliance programs, including CTPAT and Importer Self-Assessment (ISA), and support all related validations, audits, certifications, and compliance requirements.
• Oversee pre-audit and post-audit customs entry reviews and ensure timely completion of corrective actions and compliance documentation.
• Partner with Production Development, Sourcing, Transportation, and other cross-functional teams to support compliant import operations and resolve trade compliance matters.
• Prepare and analyze monthly duty, tariff, and compliance reporting, identifying trends, risks, and opportunities for improvement.
• Maintain knowledge of U.S. Customs regulations and trade requirements and ensure company policies and procedures remain compliant and up to date.
• Support special projects, compliance initiatives, and continuous improvement efforts as assigned.

What it takes to Join:

• Bachelor's Degree or equivalent relevant experience.
• Minimum 10 years of Trade Compliance experience with increasing levels of responsibility.
• Minimum 5 years of experience leading projects, teams, or direct reports.
• Strong knowledge of U.S. Customs regulations (19 CFR), HTS classification, customs valuation, country of origin requirements, and customs entry processes.
• Experience working directly with customs brokers and government agencies.
• Experience administering CTPAT, ISA, and customs audit programs.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills.
• Excellent written and verbal communication skills.
• Licensed U.S. Customs Broker, preferred.
• Experience within retail, apparel, footwear, or consumer products industries, preferred.
• Experience supporting sourcing and Production Development organizations, preferred.
• Experience with duty savings programs, First Sale, and Free Trade Agreement qualification analysis.

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: ($138,075 - $148,569)

Pac Perks:

• Comprehensive medical, dental, and vision benefits
• Competitive short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Dog friendly office environment
• $1,000 referral incentive program
• Generous associate discount of 30 - 50% off merchandise online and in-stores
• On-site Cafe
• On-site Gym with Fitness Classes
• Ample parking
• Weekly Car Wash Service and more!

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job. 

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.