Senior Manager, TA Operations

Ready to be a Titan?

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor. 

We are seeking a highly skilled and experienced Senior Manager, TA Operations to join our team. The ideal candidate will be responsible for optimizing and systemizing TA processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the TA Ops Operations team (currently team of 8). 

What you’ll do:

• Transform the Candidate Experience: Continually assess and improve onboarding, candidate experience and recruiting processes and procedures to enhance efficiency and effectiveness, ensuring a positive candidate experience.

• Drive Innovation: Strategically identify and implement process efficiencies and automation throughout the recruiting lifecycle. Assess existing processes and help optimize and leverage technology such as AI and tooling to support.

• Foster Collaboration: Partner cross functionally (Legal, HR Technology, Total Rewards) to implement new process and iterate to continuously improve existing ones.

• Empower Data-Driven Decisions: Lead and support monthly reporting of data and insights back to our Annual Operating Plan in concert with Finance and TA using existing tooling such as Visier.

• Shape Global Talent Acquisition: Collaborate with TA managers and leaders to enable, optimize, and standardize processes globally.

• Champion Compliance: Drive compliance & internal policy adherence through our candidate & new hire processes.

• Evaluate and Enhance: Partner with team on position management tracking and TA tooling assessments

• Mentor and Grow: Manage and lead a team while coaching and enabling them to stretch into their next box

What you’ll bring:

• You have 5-10 years of experience in People Operations; ideally supporting TA and leading a team or a related field with people management experience

• You’ve driven cross-functional projects and programs, and have system implementation experience

• Strong analytical skills and experience with data analysis and reporting

• Proficiency in Workday, Visier and other ATS/scheduling tools an asset

• Strong organizational and project management abilities

• Ability to work in a fast-paced, global environment and adapt to changing priorities

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.