Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our mission
Zocdoc is seeking an experienced Senior Manager, Strategic Partnerships to lead the development of our client support and expansion function for high value API accounts, with an initial focus on payor clients. This individual will own and nurture relationships with key strategic clients while creating a comprehensive playbook to define client needs, including reporting, meeting cadences, and growth strategies. This is a high-impact role with significant growth potential, ideal for a strategic and client-centric professional passionate about delivering exceptional results.
The ideal candidate brings a deep understanding of the payor space, enabling them to provide strategic insights and enhance client value.
You’ll enjoy this role if you are…
- Experienced at building a network, both internal and external to your organization
- Passionate about finding creative, scalable, and mutually beneficial ways to expand partner relationships
- A master negotiator. You enjoy finding financially and commercially beneficial terms for partner agreements renewals and expansion
- Data-driven. You monitor trends and use those insights to shape strategic relationships
- Excited about shaping Zocdoc’s strategic direction by identifying innovative opportunities and aligning partnerships with long-term business goals
Your day to day is…
- Building and maintaining strong relationships with large payor clients, acting as the primary point of contact for key strategic clients
- Developing a scalable client support playbook in partnership with BizOps and others, including best practices for reporting, meeting cadences, and growth strategies
- Creating success plans for clients, document their progress toward established goals, and motivate them to align on a mutually agreed-upon go-to-market strategy, driving accountability toward key milestones and deliverables
- Partnering with technical teams, including product and developer relationships, on client feedback to influence product roadmap and new feature implementation
- Surfacing partner trends, opportunities, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services
- Owning reporting for all clients and translating their performance data into meaningful and actionable next steps
- Leading contract renewals and expansions, leveraging data-driven insights to demonstrate ROI and secure long-term commitments
- Collaborating across many team members, including Payor sales, product, engineering, and developer relationships, as well as marketplace sales and support, finance, and legal when needed
- Leveraging expertise in the payor space to address client-specific needs and challenges
- Preparing for and leading regular business review discussions with client project lead and decision maker/executive teams with key takeaways and next steps
You’ll be successful in this role if you have…
- 6+ years’ experience and proven success in Sales, Sales Management, Partner Success, Account Management or Business Development roles. Experience in healthcare, healthtech or payor networks strongly preferred
- A proven ability to prioritize strategic relationships while balancing minimum acceptable support for non-critical relationships
- A history of motivating partners and developing strategic relationships (specifically revenue growth)
- Strong negotiation skills with experience driving renewals, upsells, and contract negotiations
- Expertise and experience in developing C-suite level relationships, trust and performance-based relationships by identifying and proposing solutions that best meet our partners’ needs
- A deep understanding of the healthcare/payor ecosystem, including provider networks, insurance models, and digital health trends
- Excellent project management capabilities – whether large or small, projects are delivered on time and are fully aligned with desired outcomes and deliverables
- The willingness to travel occasionally to key clients and partners and events
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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