Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Zocdoc’s greatest asset is its people. As a Senior Staff Software Engineer, you will play a pivotal and transformative role in revolutionizing healthcare by architecting and delivering highly impactful products that meet the complex needs of both providers and patients. You'll drive technical strategy and execution across multiple initiatives, collaborating deeply with cross-functional teams, including Product, Data, and Design, to bring groundbreaking features to market, driving Zocdoc's mission forward. You'll provide exceptional technical leadership, establish architectural patterns, and significantly influence the technical direction of the organization, mentoring engineers to foster a culture of technical excellence and best practices.
You’ll enjoy this role if you are…- Inspired by the opportunity to significantly and broadly positively impact the healthcare experience for millions of customers and providers.
- Passionate about designing and building highly scalable, resilient, and performant platforms with the latest technologies, and excited about pioneering new and innovative products that push technological boundaries.
- A visionary product-driven leader with a relentless focus on user needs, and excited to partner closely with cross-functional teams leading strategic projects from early ideation through successful launch and iteration.
- A fervent champion of engineering fundamentals and enjoy setting and driving adoption of best practices in code health, testing, maintainability, and architectural excellence across multiple organizations and teams.
- A proven leader who mentors, coaches, and grows principal-level talent, cultivates innovation, and drives complex cross-collaboration across multiple, interdependent teams.
- A believer that diverse and inclusive teams and cultures are non-negotiable.
- An entrepreneur with strong ownership who can thrive and provide clarity in highly ambiguous and fast-changing environments.
- Taking ultimate technical ownership of Zocdoc’s expansion into several new and innovative offerings, including defining technical roadmaps, leading complex prototyping efforts, and spearheading 0-1 projects that span across Zocdoc’s entire technology stack.
- Analyzing and decomposing highly complex and ambiguous product challenges to drive sound, scalable, and forward-thinking architectural and design decisions.
- Working hands-on with your team and personally contributing to and guiding the shipping of production code using C#, React, AWS technologies to millions of users, often autonomously or leading small pods.
- Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers, often acting as the primary technical liaison for major initiatives.
- Mentoring your peers and colleagues at all levels by giving thoughtful feedback, with the notion that helping others means learning and growing yourself, and developing future technical leaders.
- Continuously improving our ability to deliver quality solutions through evolving engineering process, advocating for technical capabilities, and driving strategic investments in our platforms.
- Successfully architected and shipped high-impact, complex, user-facing products that have seen significant adoption, with deep expertise across multiple areas of the technology stack and complex system integrations.
- Demonstrated history of exceptional and comprehensive system design and architectural leadership skills.
- Significantly improved developer productivity, efficiency, and velocity across multiple teams by setting up and evangelizing best practices for coding, testing, deployment, observability, and developer tooling.
- Successfully mentored and significantly influenced the growth of other engineers in the past, and have encouraged your peers to use engineering best practices, often acting as a technical lead for multiple engineers.
- Been an outstanding and persuasive communicator capable of delving into highly technical project details and facilitating complex discussions on architectural and technical aspects. You should also be adept at presenting strategic technical solutions at an appropriate level of abstraction for a diverse cross-functional audience, including executive-level non-technical stakeholders.
- A growth mindset and inspire excellence, acting as a multiplier for your team and the broader engineering organization.
- Experience successfully working with a distributed workforce preferred.
- 8+ years of significant expertise in full-stack development, with a proven track record of leading complex technical initiatives. Strong understanding of OO Fundamentals. Extensive experience within AWS environments and a high emphasis on testing is a plus.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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