Senior Manager, Recurring Services Strategy & Operations

Ready to be a Titan?

The Senior  Manager - Recurring Services Strategy & Operations is an integral role on the GTM Strategy & Operations team contributing to ServiceTitan’s expansion in our Residential Recurring Services Markets (e.g., Pest, Pool&Spa, Lawncare). S/he will work daily alongside senior stakeholders including ServiceTitan’s GM of Recurring Services, driving highly visible and critical strategic initiatives across the customer lifecycle. The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work. S/he will be able to quickly jump in and take day-to-day ownership of key strategic initiatives and their outcomes.

As a Senior Manager of Business Operations & Strategy, you will: 

• Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. top accounts outreach, migration strategy, onboarding simplification)

• Own high impact initiatives and drive from opportunity identification/strategic incubation to ongoing execution and iteration

• Drive day-to-day operations, program management and strategic pivots for your initiatives

• Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes

• Support development of priorities, resource planning, goal setting for the broader Residential Recurring Services markets (Annual/3 year planning)

• Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making

To be successful in this role, you will need:

• 5+ years of work experience in a combination of high growth tech companies and/or management consulting

• Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred

• Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments, etc.)

• Ability to effectively manage multiple businesses across a variety of platforms and data sets

• Ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities

• Ability to distill complex issues into concrete action plans; manage execution; and drive results

• Energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems

• Knows how to balance getting the details right while still moving fast

• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.