Senior Manager, Quality Engineering

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Quality Engineering is a senior leader responsible for leading complex, high-profile quality engineering initiatives across multiple applications, platforms, delivery teams, and implementation timelines, including solutions provided or supported by external vendors. This role provides program-level leadership, technical direction, coordination, and influence across cross-functional teams to ensure quality is built into every phase of the software delivery lifecycle.

The position develops and drives comprehensive quality strategies for strategic initiatives, including integrated test planning, risk-based testing, end-to-end validation, automation adoption, defect prevention, release readiness, and production quality. The role partners with Product, Engineering, Business Analysis, Architecture, Production Support, Delivery, business stakeholders, and vendor teams to align dependencies, resolve risks, and deliver measurable quality outcomes.

The role also supports the Aetna Medicare Technology Quality Engineering Program Management Office by helping manage the QE initiative portfolio, establishing consistent governance and reporting practices, monitoring milestones and dependencies, and providing leadership visibility into quality risks, delivery health, resource constraints, and release confidence.

Key Responsibilities

• Lead end-to-end quality engineering planning and execution for complex initiatives spanning multiple applications, platforms, releases, delivery teams, and vendors.
• Develop integrated, risk-based QE strategies covering scope, test levels, environments, data, automation, dependencies, quality gates, and release-readiness criteria.
• Coordinate functional, integration, end-to-end, regression, performance, operational-readiness, and production-validation testing across internal and vendor teams.
• Maintain a holistic view of milestones, dependencies, risks, defects, resource constraints, vendor commitments, and delivery readiness; drive mitigation and escalation as needed.
• Establish quality expectations, deliverables, evidence requirements, acceptance criteria, and accountability measures for vendor partners and third-party solutions.
• Lead the AMT QE Program Management Office with initiative intake, prioritization, portfolio roadmaps, governance, dependency management, metrics, and executive reporting.
• Facilitate cross-functional governance, planning, status, defect, risk, and readiness forums to align stakeholders, resolve barriers, and drive timely decisions.
• Promote early quality engagement, root-cause analysis, defect prevention, and continuous improvement across the software delivery lifecycle.
• Advance test automation and AI-enabled QE capabilities to improve coverage, efficiency, maintainability, defect analysis, and quality insights.
• Define and communicate quality, vendor, release-confidence, and production-readiness metrics, using actionable insights to improve stability, delivery predictability, and business outcomes.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field—or equivalent practical experience—and eight or more years of experience in quality assurance, quality engineering, testing, software delivery, or technical program delivery.
• Demonstrated experience leading complex QE initiatives across multiple applications, platforms, teams, vendors, and delivery timelines while influencing outcomes without direct reporting authority.
• Proven ability to develop integrated, risk-based test strategies spanning functional, integration, end-to-end, regression, automation, and production-readiness testing.
• Experience with Agile or hybrid delivery, quality governance, defect and release management, risk and dependency management, quality transformation, and executive-level metrics and reporting.
• Strong analytical, facilitation, organizational, communication, negotiation, and stakeholder-management skills, with the ability to manage competing priorities, navigate ambiguity, resolve cross-team barriers, and drive work to completion.

Preferred Qualifications

• Experience supporting healthcare, insurance, claims processing, enrollment, payment, or Medicare platforms.
• Experience with large-scale implementations involving multiple internal applications and external vendor solutions.
• Experience supporting a Quality Engineering Program Management Office, testing center of excellence, portfolio governance function, or enterprise transformation program.
• Experience with automation frameworks and AI-assisted quality engineering.
• Knowledge of observability, monitoring, performance testing, production validation, and operational-readiness practices.
• Experience defining quality scorecards, release-confidence measures, vendor performance indicators, or QE maturity models.

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field—or equivalent practical experience—and eight or more years of experience in quality assurance, quality engineering, testing, software delivery, or technical program delivery.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.