Senior Manager, People Operations

About the Role

The Senior Manager, People Operations is a crucial component of the People Team, primarily focused on establishing and optimizing the team and company's operational framework. Key responsibilities include:

• Building Data & Reporting Infrastructure: Developing capabilities to enable data-driven decision-making across Fieldguide

• System Administration and Optimization: Maximizing the functionality and use of Rippling while owning the end to end full employee lifecycle and data integrity

• Global Compliance & Policy Management: Ensuring adherence to US and International compliance standards, overseeing and executing mandatory training, maintaining and publishing up-to-date employee handbooks and policies, and taking full ownership of successfully passing all audits with flawless documentation. Administer Rippling Global EOR and establish new countries as needed

• Global Total Rewards: Partner with the Senior Director People and Talent on Benefits and Total Rewards strategy, helping to ensure competitive positioning. Partnering with our benefits broker, own new hire enrollment, open enrollment, vendor relationships, and ongoing benefits education and communication

• Leave of Absence Administrator: Facilitate end-to-end Leave Management including communication, documentation, compliance, and reintegration planning. Develop processes related to state and country specific LOA. Serve as the primary liaison between employees, managers, payroll, and legal partners

• Process Efficiency: Partner to advance our automations and use of agents with the objective of bringing clarity and efficiency to all People and Talent processes, enabling our scale and bringing us into the agentic landscape.

Who You Are

This role is an excellent fit if you:

• Excel in the Details and Data: You thrive on precision, enjoy diving deep into data, and can clearly articulate the story that data tells

• Partner to the Business: You understand the importance of being partners to the business and have a proven track record of building and maintaining effective organizational health dashboards

• Are a Rippling Expert: You know the Rippling system inside and out and can maximize its efficient use to support our scaling efforts

• Prioritize Efficiency: You approach all work with a focus on streamlining processes and achieving better outcomes

• Operate with a Bias to Action: You believe in launching, getting feedback, and iterating quickly

• Are a Relentless Problem-Solver: You are driven to overcome obstacles and find solutions

• Have a Strong Sense of Ownership: You feel a deep commitment to the success of both the team and the entire company.

• Global Experience: You have experience setting up global EOR entities and are familiar with international benefits best practices

The Impact You Will Have

In this role, you will hit the ground running demonstrating immediate impact to Fieldguide.

By 90 days, the Manager, People Operations is:

• Reducing risk and manual work through systems and process excellence

• Delivering reliable data for organizational decisions

• Ensuring Fieldguide can scale rapidly, compliantly, and confidently

First 30 Days: dedicated to building rapport with the team and vendors, learning, assessing, and stabilizing People Ops.

Deliverables will include a current state assessment, prioritized action plan, and V1 of an organization health dashboard.

Days 30-60: Focused on building, optimizing, and standardizing; creating operational excellence and scalable foundations. You will implement ways to reduce manual work through automations and agents, standardize processes and documentation, and begin building scalable reporting and analytics.

Deliverables by Day 60 include improved HRIS workflows in production, further iteration of the Organizational Health Dashboard and an updated Employee Handbook and Notion policies hub.

Days 60-90: Ensuring that People Ops is building to be a scalable, strategic enabler as we partner to transform the function from reactive execution into a proactive, strategic business partnership.

Deliverables by Day 90 are defining a clear, collaborative People Ops operating model, a full compliance and audit roadmap, complete an audit of all policies and processes globally identifying areas of opportunity with a plan to address, and continuously improve our data and reporting.