Senior Manager, Partner Success

WHAT YOU WILL BE DOING

Through regular cadence with key partners:

• Gather feedback to drive continual improvements with Saviynt processes, community tools and systems.
• Understand partner’s strategic goals and advise on how to achieve them 
• Feedback to partner on how they can improve their “Ways of working” based on information gathered from the field as well as internal data metrics 
• Working with CSMs, TAMs and Expert Services to build a picture of a partner’s strengths and weaknesses as well as projects at risk
• Track go-live dates in your region, identify aged/deferred go-lives at risk
• For projects/go-lives at risk, identify causes and recommend possible interventions (Expert Services, Support Operations escalation, CSM/TAM ownership)
• Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients. Data points include – No. of successful deployments, No. trained/certified resources, Saviynt Solutions contributions.
• Monitor and measure partner’s engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange
• From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt
• Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement
• Create content for quarterly Partner Newsletter that adds value to the partner’s capabilities and knowledge
• Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue
• Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams
• Communicate the Saviynt vision and product roadmap
• Managing upsell and cross-sell opportunities
• Driving expansion opportunities
• Negotiating contracts and pricing

WHAT YOU BRING

• Bachelor’s/ equivalent in Engineering
• 10+ years of experience in a channel/partner management enablement or a related role within IAM/IGA organization
• Thorough domain knowledge in all areas of IAG
• Strong understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies with a proven track record of building scalable training programs.
• Excellent communication, presentation, and interpersonal skills with demonstrated experience in working cross functionally to build content and deliver trainings.
• Experience with Federal and Governmental entities is preferred.
• Experience with sales enablement tools and platforms is preferred.
• Deep understanding of sales processes, methodologies, and best practices.
• User Lifecycle Management, Provisioning and Reconciliation
• Direct customer or partner interaction and management skills
• Strong technical presentation and communication skills, both verbal and written
• Ability to present and communicate at an executive level
• Must be able to thrive in a fast paced, high-energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude