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Position Overview
The Senior Manager, Card Analytics is a key contributor within Marriott’s Enterprise Data, Analytics & AI organization, responsible for delivering insights that optimize the performance of Marriott’s global cobrand card programs. This role focuses on analyzing card acquisition, spend behavior, and retention trends to inform strategic decisions and improve program profitability.
Working closely with Director, Card Analytics and program leaders from the Global Cards team, the Senior Manager conducts targeted analyses, interprets complex data, and translates findings into clear, actionable recommendations to drive global cobrand cards growth. He or she is primarily responsible for analytical support for card marketing/promotional offers, data support for contracts and regulatory processes, and analytical support for future card product design. He or she will work closely with cross-functional teams to design and implement reporting and dashboarding tools, and leverage curated data assets and advanced analytics techniques to provide high priority decision support to the Global Cards team that is aligned with enterprise priorities. The Senior Manager combines strong analytical expertise with business acumen and exceptional communication skills to influence decisions and drive measurable impact—helping Marriott strengthen its cobrand card partnerships and deliver value to both the company and its customers.
Requirements & Qualifications
- Bachelor’s degree in Business, Analytics, or related discipline.
- At least 6 years of experience in analytics or business performance roles.
- Strong data analysis skills and experience required, including:
- querying and manipulation of billions of records of data
- independently structuring analysis and synthesizing large volumes of complex information from multiple sources
- synthesizing insights into stellar visualizations
- applying strong knowledge of data modeling and statistical analysis techniques.
- Strong analytical skills with experience interpreting data from dashboards and curated assets.
- Ability to conduct ad hoc analyses and synthesize findings into actionable recommendations.
- Excellent written and verbal communication skills; detail-oriented and proactive with strong stakeholder engagement.
- Understanding of cobrand card programs & performance metrics, card acquisition strategies, and spend behavior analytics preferred.
- Familiarity with digital/marketing campaigns, A/B testing optimization, loyalty programs, and/or partnership economics preferred.
Key Duties & Responsibilities
- Analyze data to uncover trends and support strategic decisions across business units.
- Conduct targeted analyses to address business questions and inform operational improvements.
- Translate findings into insights and recommendations for business partners.
- Support KPI definition, customer health analysis, and performance tracking.
- Execute analytics projects that deliver insights to support business decisions within a defined area.
- Review curated data and dashboards to identify trends, anomalies, and performance drivers.
- Conduct ad hoc analyses to address emerging business questions and opportunities.
- Translate analytical findings into clear, actionable recommendations for stakeholders.
- Collaborate with business partners to define analytical needs and priorities.
- Ensure accuracy and integrity of data used in analyses and reporting.
- Communicate insights effectively through presentations and executive-ready summaries.
- Manage multiple projects simultaneously and prioritize based on business impact.
- Support development of KPI frameworks and measurement methodologies.
- Prepare and present findings to stakeholders in a clear, concise, and visually compelling format.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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