Senior Manager, Business Control Manager

About the Role

We are hiring for a Senior Manager, Business Control Manager (BCM) in Chime’s Compliance function. BCMs are embedded throughout Chime—including Product, Marketing, Operations, and Engineering—and serve as the first line of defense, ensuring our bold ideas are built on a foundation of safety, soundness, and integrity.

As the Senior Manager, you won’t just lead a team– you’ll shape a culture. You’ll drive consistency and excellence in how we manage risk, escalate issues, and strengthen controls. You’ll partner closely with  Compliance Advisory, Legal, and business leaders to help Chime grow responsibly and deliver on our promise to members: to be a financial partner they can trust.

The base salary offered for this role and level of experience will begin at $146,610.00 and up to $207,700.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Inspire, coach, and grow a high-performing team of BCMs embedded across Chime’s business lines.
• Establish a consistent and scalable approach to controls design, risk assessment documentation, control testing, and risk mitigation. 
• Ensure timely escalation of identified issues and facilitate closure of remediation actions.
• Oversee development and maintenance of risk monitoring and reporting, including RCSAs,  risk dashboards and KRIs. Review and challenge risk assessments developed by BCMs. Track and report BCM effectiveness using KPIs: control coverage, issue closure rate, business feedback, and regulatory readiness.
• Aggregate risk intelligence from across the BCM team and provide insights to leadership.
• Act as a senior liaison between Compliance Advisory, Legal, and business leaders. Lead BCM participation in product development, strategic initiatives, and incident reviews.
• Shape Chime’s approach to risk culture–embedding compliance as a value-add, not a blocker.
• Set performance objectives and development plans aligned with Chime’s compliance goals.

To thrive in this role, you have

• 7+ years of experience in compliance, risk management, or internal controls, with at least 2 years leading teams in regulated environments (e.g., fintech, financial services).
• Deep understanding of compliance frameworks, issue management, and control lifecycle.
• Exceptional cross-functional collaboration and stakeholder management skills.
• Ability to coach teams through ambiguity and scale operational programs.
• Knowledge of consumer banking, payment regulations, money transmission, and consumer lending.
• Have a proven track record of driving alignment across multiple levels of the organization with diverse perspectives.
• Demonstrates strong project management skills: you bring structure, urgency, and clarity to complex initiatives.
• Ability to credibly challenge solutions and ensure timely escalation of issues and concerns as and when appropriate.
• Adaptable in unexpected situations, comfortable dealing with ambiguity and uncertainty.
• Prior experience building or maturing a 1st line risk program at a multi-product fintech
• Familiarity with regulatory agencies (e.g., CFPB, OCC, DFPI)
• Experience supporting product and technology teams

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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