Director of Strategic Insights

At Chime, we are building a member-first financial experience that empowers millions of people to achieve financial progress. Analytics and data are central to understanding our members, refining our products, and driving strategic business decisions.

We are seeking a Director of Strategic Insights to lead the identification, framing, and prioritization of critical business opportunities, design transformative analytics initiatives, and deliver strategic insights directly to Chime’s executive team. This is a business-facing leadership role focused on connecting data to action — not on technical execution. You will collaborate directly with leaders across Analytics, Product, Marketing, Finance, and Executive teams to help drive growth and  inform company strategy through insights.

The base salary offered for this role and level of experience will begin at $198,990.00 and up to $281,900.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Identify, frame, and prioritize high-impact strategic business questions that can be answered with data to guide executive decision-making.
• Define the scope of major strategic analytics initiatives — clearly outlining the objectives, data requirements, methodologies, and expected business outcomes.
• Proactively identify significant internal and market trends and opportunities for Chime based on internal and external data.
• Collaborate effectively with technical analytics teams, ensuring alignment on analysis and delivering impactful insights.
• Develop and deliver compelling, executive-level narratives and presentations that clearly communicate strategic insights and recommended actions.
• Act as a trusted strategic advisor to senior business, product, and technical leaders, converting analytical insights into actionable strategies.
• Influence cross-functional strategic planning by providing data-driven perspectives on opportunities, risks and trade-offs.
• Enhance the story telling muscle within the Analytics team through your mentoring and coaching. 

• 8+ years of experience in consulting, strategy, analytics, or business insights roles.
• Experience at top-tier management consulting firms (e.g., McKinsey, BCG, Bain) strongly preferred.
• Exceptional structured thinking, problem framing, and executive communication capabilities.
• Deep experience partnering with analytics, data science, or business intelligence teams — even if not a hands-on analyst.
• Comfort and agility in navigating a fast-paced, high-growth environment with shifting priorities.
• Demonstrated ability to translate data-driven insights into strategic recommendations and measurable business impact.
• Passion for helping people achieve financial health and progress.
• Familiarity with financial services, fintech, or consumer product environments.
• Experience using basic analytics tools (e.g., SQL, Looker, Tableau) to inform framing (not required for technical execution).

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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