Lead a team of Travel Advisors to manage high-touch client relationships and execute complex luxury itineraries. Oversee bookings, supplier partnerships, crisis resolution, mentorship, and continuous improvement of service and processes.
Marchay is an exclusive membership-based luxury travel service dedicated to providing bespoke travel experiences tailored to the preferences and lifestyles of some of the world's most discerning travelers. As a recognized leader in the luxury travel industry, Marchay offers unparalleled access to premier accommodations, private homes, and exclusive experiences worldwide.
We are seeking an exceptional Senior Luxury Travel Advisor to join Marchay, combining expert luxury travel planning with leadership, relationship management, and an uncompromising commitment to exceptional service.
This is an opportunity to work with some of the world’s most discerning travelers, create extraordinary journeys, mentor a talented team, and build relationships with the very best hotels, villas, and travel partners around the globe.
This is a remote position, with exciting opportunities to travel firsthand to exceptional destinations and experience some of the world’s leading luxury hotels and resorts. Marchay also offers an outstanding performance-driven bonus opportunity, giving high performers meaningful earning potential beyond base compensation.
What You’ll Do- Lead and inspire an exceptional advisor team. Manage and mentor Luxury Travel Advisors, creating a culture of collaboration, accountability, growth, and outstanding member service.
- Advise some of the world’s most discerning travelers. Build trusted, long-term relationships with high-net-worth members, developing a deep understanding of their preferences, priorities, and travel styles.
- Create extraordinary, highly personalized journeys. Oversee and contribute to bespoke itineraries spanning the world’s finest hotels, private villas, premium air travel, private transportation, dining, and exclusive experiences.
- Own complex travel from concept through execution. Guide sophisticated, multi-layered trips with confidence, ensuring every element is thoughtfully planned and flawlessly delivered.
- Develop relationships across the global luxury travel industry. Work closely with leading hotels, DMCs, villa partners, local concierges, and other exceptional suppliers to unlock the very best experiences for Marchay members.
- Be a trusted problem solver. Anticipate challenges, make sound decisions under pressure, and ensure members feel supported and cared for throughout every stage of their journey.
- Develop the next generation of Marchay Advisors. Coach, train, and share your expertise with team members, helping them strengthen their destination knowledge, client skills, and commercial judgment.
- Help elevate how we operate. Identify opportunities to improve processes, service standards, and operational efficiency while preserving the highly personalized approach that defines Marchay.
- Stay at the forefront of luxury travel. Continuously expand your knowledge of emerging destinations, new hotel openings, exclusive experiences, and evolving trends across the global luxury market.
- Manage complexity with precision. Successfully oversee multiple high-value and highly detailed trips at once while maintaining exceptional standards of organization and attention to detail.
Requirements
- Minimum of 5 years of experience in luxury travel advisory.
- Deep knowledge of luxury travel products, services, and suppliers globally.
- Exceptional client relationship management skills and experience managing relationships in a personalized service environment.
- Proficiency with CRM systems, booking platforms, and travel technology tools.
- Experience handling ultra-high-net-worth travelers, VIP family travel, and bespoke multi-stop international itineraries.
- Availability during Eastern Time business hours.
- Availability for 9 weekend watches per year.
- 1-2 years of leadership experience preferred.
- Experience with Sabre GDS, Salesforce CRM, or similar travel-industry tools is a plus.
Benefits
- Competitive Compensation: Annual salary with an exceptional performance-based, discretionary bonus
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- Flexibility: Remote work environment with the ability to manage your schedule effectively
- Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.
Official communication regarding this position and other employment opportunities at Marchay will only be sent via Workable or from the marchay.com domain. Please be cautious of spam.
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