Provides advanced technical support for systems, software, hardware, Windows environments, Active Directory, and on-premises and cloud networks. Diagnoses complex issues, documents solutions, updates knowledge bases and procedures, supports customer satisfaction, trains incoming staff, reports recurring problems, and participates in an after-hours escalation rotation. The role requires strong communication, problem-solving, networking, and Microsoft or cloud technology expertise in a remote managed service provider environment.
This position is fully remote anywhere in the United States.
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.
Senior IT Support Engineer Duties and Responsibilities
- Be Fanatically awesome all the time!
- Be an active advocate for customer satisfaction
- Provide technical excellence t for systems, software, and hardware
- Document/Update internal Kb’s, SOP’s, Wiki’s
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Participate in training incoming staff
- Report significant and recurring issues
- Participate in the After Hours Escalation on-call rotation
Senior IT Support Engineer Requirements and Qualifications
- Proven experience as a senior technical engineer, preferably in an MSP Environment
- Ability to diagnose and resolve advanced issues
- Excellent communication skills
- Keen attention to detail, the memory of patterns, and interest in problem-solving
- Consistently demonstrate the MyITcrew Core Values and meet standard metrics
- Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
- Advanced skills in the management of Active Directory Domain environments
- Proficient in networking, for both on-premise and cloud-based networks.
- A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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