ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
Our Partner Solutions team enables seamless integrations that help both our restaurant partners and clients maximize the ezCater platform’s value. As an Integrations and Technical Support Lead, you’ll play a pivotal role in advancing the technical infrastructure that supports food ordering, spend management, and high-volume operational excellence. You’ll serve as a technical subject matter expert and senior escalation point, influencing scalable integration solutions in a fast-moving, cross-functional environment.
What You'll Do:
- Lead technical onboarding of new API integrations for restaurant brands and third-party vendors, guiding complex solution design and execution.
- Diagnose and resolve advanced issues related to integrations, acting as a key escalation resource for high-impact troubleshooting.
- Deliver technical training and mentorship to internal teams and external partners, elevating integration expertise across the organization.
- Develop, document, and continually enhance API integration processes and best practices.
- Collaborate closely with Project Managers, Implementation Consultants, Trainers, and Technical Leads, ensuring cross-team integration goals are met.
- Maintain strong relationships with clients and vendors—communicating effectively via email, video, and screen sharing across North America.
- Provide technical leadership during UAT, onboarding, and product development cycles, proactively identifying areas for improvement.
- Advocate and execute on opportunities for innovation, personal learning, and technical skill-building.
- Drive operational excellence by evaluating integration landscapes, surfacing risks, and championing the adoption of modern standards.
What You Have:
- Proven ability to resolve complex technical issues under pressure, with strong problem-solving and decision-making skills.
- Advanced understanding of how data integrations support and drive business objectives.
- Significant experience (5+ years) with API integrations and business-to-business data exchanges.
- Outstanding written and verbal communication skills; able to convey technical concepts to both technical and non-technical audiences.
- Deep curiosity and a creative mindset for tackling unique and ambiguous integration challenges.
- Expert working knowledge of REST and GraphQL APIs, and fluency in interpreting JSON, XML, and complex data structures.
- Strong operational background troubleshooting modern integrations, including debugging, monitoring, and root cause analysis.
- Demonstrated ability to lead or mentor junior engineers or integration specialists in a fast-paced SaaS environment.
Preferred:
- Hands-on experience integrating procurement systems (e.g., Coupa, SAP Ariba, Oracle Procurement Cloud, etc.) and a solid understanding of procurement workflows and related business processes.
The national cash compensation range for this role is $78,000 - $135,000*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You’ll Get from Us:
You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.
Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.
For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.
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