Design, provision, operate, and maintain enterprise hybrid infrastructure across on-prem, cloud, and SaaS. Monitor systems, respond to incidents, perform backups and disaster recovery, manage identity and access, administer Microsoft 365 and SaaS, support virtualization and storage, assist escalations, document processes, and lead infrastructure projects including patching, capacity planning, and lifecycle management.
Summary
The Senior Infrastructure Engineer is responsible for the design, provisioning, configuration, operation, and maintenance of enterprise infrastructure across on-premises, cloud, and SaaS environments. This role ensures high availability, performance, and security of systems while supporting business-critical operations.
Responsibilities
- Manage day-to-day operations of IT infrastructure, including on-prem servers, cloud platforms, and SaaS systems, ensuring optimal performance, availability, and reliability
- Monitor system health across hybrid environments using enterprise monitoring and observability tools; proactively identify and resolve issues before business impact
- Respond to alerts related to hardware, software, cloud services, and SaaS platforms that are experiencing failures, ensuring timely resolution within SLAs
- Troubleshoot and resolve complex technical issues reported by users, applications, and monitoring systems across on-prem, cloud, and SaaS environments
- Install, configure, and maintain physical and virtual servers, as well as cloud-based infrastructure and services, in accordance with standards and operational requirements
- Administer and support SaaS platforms (e.g., Microsoft 365 and other business applications), including configuration, access management, and issue resolution
- Perform ongoing security monitoring across infrastructure, cloud, and SaaS platforms, including identity systems and access controls
- Perform and validate backup and disaster recovery operations across on-prem and cloud environments, ensuring data integrity and adherence to retention policies
- Recommend and implement improvements to systems, network configurations, and hybrid architecture, including cloud adoption and SaaS optimization
- Assist the Service Desk team on escalated tickets pertaining to servers, network, storage, cloud services, SaaS platforms, and remote sites
- Document processes and procedures for routine operations and newly developed workflows across hybrid environments
- Manage IT infrastructure and cloud projects end-to-end, including planning, vendor coordination, scheduling, implementation, and testing
- Participate in patch management, capacity planning, and lifecycle management of infrastructure and cloud resources
- Perform other job duties as required by Management
Requirements
- Bachelor’s Degree in Information Systems, Engineering, or related field (or equivalent experience)
- 8 -10 years of experience working in infrastructure engineering or a similar role
- Experience with hybrid environments integrating on-prem and cloud infrastructure
- Strong experience with virtualization technologies (VMware vSphere, Omnissa Horizon, Hyper-V, Azure, AVD)
- Strong understanding of enterprise storage solutions (SAN, Dell Unity/PowerScale, Isilon/PowerStore)
- Strong understanding of cloud platforms such as AWS access portal, AWS IAM Identity Center, AWS Control Tower
- Strong understanding of Microsoft Active Directory, Windows Server, DNS, DHCP
- Experience with Microsoft Exchange and Microsoft 365 (Office 365) environments
- Experience administering SaaS platforms and enterprise cloud applications
- Experience with identity and access management solutions (e.g., Active Directory, Azure AD / Entra ID, SSO, MFA)
- Working knowledge of switching and routing using Cisco CLI
- Design, implement, and support enterprise cloud and hybrid infrastructure, including networking, security, connectivity, and platform services across on-premises and cloud environments
- Experience with backup solutions such as Veeam, Cohesity
- Working knowledge of Linux, Unix, and/or macOS systems
- Experience with endpoint and device management tools (e.g., Intune, MDM solutions) is a plus
Benefits
The starting pay range for this position is $112,000 - $120,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.
In addition to a comprehensive package of health benefits that include company contributions, RAVE Aerospace offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:
- A home allowance to elevate your home workspace
- Discretionary bonus program
- Future financial security with a 401(k) program with a company match
- Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown
- Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off
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