Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.
Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
As a Senior Implementation Engineer, you will play a key role in delivering successful client implementations and system integrations. You’ll use your technical expertise to deploy, configure, and optimize Lyric’s solutions for enterprise healthcare clients. In this role, you’ll collaborate closely with engineering, data, and customer success teams to ensure seamless integration and high-quality outcomes. You will be hands-on technology, and supporting clients through complex integration projects.
Applicants must already be legally authorized to work in the U.S. Visa sponsorship / sponsorship assumption and other immigration support are not available for this position.
Responsibilities
Support and lead end-to-end technical implementations for enterprise healthcare clients—from discovery and requirements gathering through deployment and go-live.
Collaborate closely with product engineering, data engineering, and customer success teams to ensure client implementation needs are reflected in the technical solution.
Contribute to the development of implementation best practices, including process improvements, automation, and documentation.
Troubleshoot technical issues during integrations and work proactively to ensure smooth deployments.
Participate in continuous improvement initiatives to enhance delivery efficiency and solution quality.
Provide guidance and technical support to junior team members when needed.
Required Qualifications:
Bachelor’s degree in Software Engineering or a related field or 12 years relevant experience.
8+ years of experience in combination of technical implementation, systems integration, and client-facing roles with a proven record of successful enterprise implementations
5+ years of experience with Enterprise Application Integration (EAI) and service-oriented architectures, preferably in healthcare, fintech, or SaaS environments
5+ years of hands-on experience with API integrations, data migrations, and system-to-system connectivity
5+ years working with cloud platforms (AWS, GCP, or Azure) and cloud-based deployment architectures
3+ years of experience with data storage solutions (SQL and NoSQL) and data transformation processes
3+ years coding in one or more languages (.NET preferred)
Preferred Qualifications:
Familiarity with containerization (Docker, Kubernetes) and Infrastructure as Code tools (Terraform, CloudFormation).
Experience with monitoring and observability tools for production systems
Knowledge of healthcare data standards and regulations (HIPAA, HITRUST, HL7, FHIR) is a plus
Background in healthcare payer operations or claims processing systems is preferred
Relevant certifications in cloud platforms or healthcare technology standards is a plus
***The US base salary range for this full-time position is:
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***
Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.
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