UC Senior Implementation Engineer

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY: We are seeking a skilled and experienced Cloud and On-Premises Systems Engineer to plan, implement, and provide escalation support in our client’s environment. This role involves working closely with project managers, solution architects, and stakeholders to ensure successful implementation of hardware, software, and network solutions that align with business requirements and technical specifications.

PRIMARY DUTIES:

• Configure and deploy Cisco Webex Calling solutions
• Implement Cisco Webex Calling solutions with a focus on Call Center Services
• Attend Sales, Pre Sales, and post sales strategy sessions regarding product solutions
• Attend internal, external and client support meetings regarding project delivery and support
• Attend ongoing project status calls during the duration of the project lifecycle
• Acclimate yourself with IT tools for both client document repository and remote access
• Collaborate with clients to understand current topology and document new system Tele planner
• Provision Webex Control Hub
• Provision RedSky for 911
• Provision Recording Services when applicable
• Upgrade CUCM endpoints for MPP migration and registration into Cisco Webex
• Provide client training for Admins on Webex Control Hub
• Configure and deploy Teams Direct Routing PSTN via SBC
• Session Border Controller (SBC) SME in AudioCodes, Ribbon and Microsoft Certified Solutions
• Configuration of SBC using PowerShell cmdlets for Direct Routing
• Teams number management and dial plans
• Call flow and media administration and configuration
• Understanding of Media Bypass
• Teams Direct Routing Certificate Services
• Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented.
• Lead engineer for system cutovers after hours
• First day of business support and hyper care support with a transition to service
• Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era’s Governance, Risk & Compliance team’s supervision.
• Provide on-call support as needed to resolve critical system issues.

COMPENTENCY:

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EDUCATION:

• Bachelor’s or associate degree in information technology, Computer Science, or related field

EXPERIENCE:

• 5+ years of experience in IT system implementation or infrastructure engineering.
• Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems.
• Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools such as Active Directory, Microsoft 365, or SCCM.
• Excellent problem-solving, communication, and project coordination skills.
• Excellent communication and documentation skills.
• Ability to work independently and in a team environment, as needed.

LANGUAGE SKILLS: English

PREFERRED CERTIFICATIONS/Skills:

• Cisco CUCM
• Cisco Webex Calling
• Cisco Webex Calling Contact Center
• Microsoft 365 Certified: Teams Voice Engineer Expert
• Microsoft 365 Certified: Teams Administrator Associate

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK:

M-F 8-5

S/SU (when required)

M-F after hours (when required)

TRAVEL:

Up to 10% of travel may be required throughout the year.

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. 

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.