Senior Human Resources Business Partner

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

Brightwheel is seeking an exceptional Senior Human Resources Business Partner to drive department-level people strategy and serve as a trusted advisor across multiple teams. The right candidate can transition seamlessly from 1:1 coaching and employee relations to designing big picture structures and strategies. You believe that candor is kindness; you demonstrate empathy for all team members while balancing company goals. You are an AI-fluent operator who actively leverages AI tools to scale your impact, and you are energized by mentoring and developing other HRBPs and People team members. You are excited to collaboratively identify opportunities to enable high performance and help brightwheel fulfill its mission to transform early childhood education.

What You'll Do

• Build, scale and improve employee-facing processes that help teams thrive: You'll work on projects focused on performance management, annual reviews, employee engagement, career pathing and development, workforce planning, feedback and reviews, and compensation.

• Mentor and develop the HRBP team: Serve as a thought partner and coach to other HRBPs; share frameworks, advise on complex ER situations, and actively raise the capability of the team around you.

• Support talent development & career pathways: You'll work on processes like talent planning, performance calibrations, compensation to ensure we are growing and rewarding our best talent competitively.

• Coach and develop managers: Proactively partner with your managers to maintain a high-performance culture, hold their teams accountable, and operate with inclusivity.

• Be a voice for our employees: Advise and support managers and team members through a wide variety of complex employee relations situations; ensure that all voices and perspectives are heard.

• Leverage AI to scale your impact: Use AI tools to accelerate your work across employee relations documentation, policy drafting, manager coaching prep, engagement survey analysis, and workforce planning; identify and build AI-enabled workflows that raise the bar for the broader People team.
  

Qualifications, Skills, & Abilities

• Proven experience in a business partner role in a fast-growth environment

• Track record of developing peers and junior team members; comfortable serving as a coach and capability multiplier on a People team, not just an individual contributor

• Ability to proactively build relationships, offer expert insight, and drive impact with your business partners; you are confident and comfortable working with senior leaders and demonstrate the ability to challenge or dissent while maintaining a strong and productive relationship

• Ability to navigate challenging employee situations and conversations with impeccable judgment; strong experience and pattern recognition in handling a wide range of HR questions and interpersonal situations

• High empathy approach coupled with communication that is clear and candid, driving the right outcomes for employees and the business

• Top-notch critical thinking and root cause problem solving abilities; the ability to diagnose a cultural or management enablement issue and drive a strategy to make improvements

• Ability to independently prioritize in a fast-paced environment and manage complex process and projects end-to-end

• Outstanding verbal and written communication skills; able to write or edit critical documents from performance plans to annual reviews to employee policies and communications

• Demonstrated experience using AI tools (e.g., Claude, ChatGPT) in day-to-day work to draft, analyze, synthesize, and accelerate output; bias toward integrating AI into core HR workflows rather than treating it as a side experiment

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to [email protected]. Thank you for helping us keep our applicant community safe.