Senior Creative Producer

About GlossGenius

GlossGenius is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

About the Role

We're looking for a sharp, systems-minded senior creative producer to own the production and delivery of creative across our go-to-market marketing functions, Brand, Product Marketing, and Lifecycle. This is a high-visibility, high-coordination role: you'll be the operational backbone that keeps campaigns moving across multiple teams simultaneously, ensuring every launch, email campaign, and brand moment is delivered on time, on brief, and on brand. You're equal parts creative partner and project owner, someone who can track a complex launch calendar while also giving thoughtful feedback on an email header. You'll report to the Creative Operations Lead and work closely with Brand, PMM, and Lifecycle stakeholders.

You must be commutable to our NYC headquarters and will operate in a hybrid environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

What You’ll Do

• Manage the GTM creative pipeline, own intake, scoping, scheduling, and delivery of creative requests across Brand, PMM, and Lifecycle; maintain a single source of truth for all in-flight work and upcoming launches
• Translate briefs into production-ready work, partner with Brand, PMM, and Lifecycle teams to turn campaign briefs into clear plans that designers, copywriters, and production partners can act on immediately
• Drive review cycles from start to finish, structure feedback rounds across multiple stakeholders, consolidate notes to eliminate conflicting direction, and keep approvals moving so creative never holds up a launch
• Coordinate cross-functional launches, build and maintain launch timelines that account for dependencies across creative, copy, web, email, and GTM teams; flag risks early and keep stakeholders aligned
• Maintain creative ops infrastructure, own project management tooling (e.g. Asana), asset libraries, naming conventions, and handoff processes; influence systems that scale as campaign volume grows
• Manage external vendors and freelancers, onboard and brief third-party partners, set delivery expectations, and ensure outside contributors meet quality and timeline standards without disrupting internal workflows
• Support resource planning, help the Creative Operations Lead track capacity across the team, anticipate crunch periods around key launches, and flag when additional resources are needed

What We’re Looking for

• 4–6+ years of project management or creative operations experience, ideally spanning brand, product marketing, and lifecycle campaigns within a marketing organization
• Experience running creative production across multiple marketing functions simultaneously, you know how to prioritize competing requests without dropping balls or burning out your creative team
• Strong working knowledge of digital campaign production, you understand how creative moves from brief to design to deployment across digital channels, and can coordinate across teams and platforms without things falling through the cracks
• Familiarity with product launch and GTM processes, you've supported product marketing teams through launches and understand the creative touchpoints involved: landing pages, one-pagers, sales decks, paid social, email
• Proven experience managing external vendors and third-party partners, you can onboard freelancers and agencies quickly, set clear expectations, and hold partners accountable to quality and delivery standards
• Strong command of project management tools at scale, experience enforcing usage guidelines and driving adoption across 20+ users; you know how to get a large, cross-functional team to actually work the way the system is designed
• Excellent communicator who can manage up, across, and down, you give clear direction, surface issues early, and keep stakeholders informed
• Detail-oriented with a creative sensibility, you don't need to be a designer, but you have an eye for quality and can give actionable, specific feedback on creative work
• Bonus: Experience in appointment-based or consumer lifestyle brands; familiarity with Figma for reviewing design files