Senior Cloud Solution Architect

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

Are you passionate about helping enterprise customers design, operate, and optimize cloud-native applications and AI solutions on Microsoft Azure? This role combines deep technical engagement with customer partnership to improve the reliability, performance, security, and operational maturity of business-critical workloads. Join Support for Mission Critical and help customers realize measurable value from Azure platform services and AI. 

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Plan and deliver proactive technical advisory engagements and production-incident response, remotely and on-site as customer needs require. 

Collaborate within a virtual account team to strengthen customer relationships and develop near- and long-term plans for cloud-native modernization, Azure platform adoption, and operational maturity. 

Identify and prioritize opportunities across the Azure ecosystem to improve workload reliability, performance, scalability, availability, security posture, observability, and cost efficiency. 

Lead and contribute to proactive technical engagements, use telemetry and diagnostic data to identify performance and reliability risks, perform root-cause analysis, and recommend actionable remediation aligned with customer requirements. 

Partner with support, account, and product engineering teams to coordinate technical engagements, remove escalation barriers, and deliver a consistent customer experience during complex production incidents. 

Turn engagement and incident learnings into reusable guidance, automation, and blameless post-incident improvements that increase delivery quality across customers. 

Engage in and orchestrate meetings with customers and account teams to articulate service offerings. 

Share and gain knowledge through communities. 

Participate in an on-call rotation for high-severity incidents affecting Support for Mission Critical customers, helping coordinate rapid diagnosis, mitigation, recovery, and service continuity.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience

Other Requirements:

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.  These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.