Senior Client Success Manager

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Centerfield is seeking an enthusiastic and driven Senior Client Success Manager that thrives in a fast-paced environment to join our team! As the Sr. CSM, you will be responsible for onboarding, managing and accelerating growth of our Direct Brands in multiple areas of the business through our Savings.com and Brainjolt platforms, making a significant impact in a new and rapidly growing industry. If you’re an experienced Client Success or Partner Manager who’s passionate about promoting and managing a unique Social Commerce solution for their clients, keep reading. Your clients will be the largest retail & e-Tail brands who sell via e-commerce platforms such as Amazon. You will be backed by a community of experts, industry leading AI technology and the largest audience, that generate significant online sales growth for your clients. This is a dynamic, ever changing and growing space so be ready for change and opportunity. Success in this role requires a proven track record of account management skills and experience, you will be a great communicator and be naturally proactive and inquisitive.

• Have a plan! Manage a book of business with a focus on renewals, growth, and long-term success. Develop strategies for onboarding, adoption, and ongoing engagement that deliver tangible ROI and maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)

• Be the resident expert! Build deep knowledge of each client’s goals, programs, and performance metrics. Master Centerfield’s solutions, tools, and industry terminology to engage clients in a compelling and credible way

• Get out there! Proactively identify upsell and cross-sell opportunities, introducing product offerings and strategies that fuel client growth and help achieve fiscal revenue targets

• Be a partner in growth! Guide clients through short-, medium-, and long-term strategies, fostering trusted relationships and turning satisfied clients into advocates through case studies, testimonials, and peer networking

• Track what matters! Define, monitor, and report on KPIs for each client program. Lead regular client meetings (weekly or bi-weekly) to review objectives, progress, and results, while hosting internal meetings as needed to align teams

• Own the details! Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely execution, and compliance with internal controls and procedures

• Solve challenges! Address escalations and complex client needs with resourcefulness, collaboration, and creative problem-solving

• Speak up! Provide feedback and insights to leadership to inform product innovation, enhance offerings, and support the company’s growth

• Leverage your tools! Utilize Salesforce, Looker, and internal platforms to manage client engagement, maintain accurate records, and ensure smooth communication across teams

• Show the results! Prepare and deliver compelling presentations and reports for client partnership meetings, highlighting progress, ROI, and opportunities for further growth

• 3+ years of Client/Customer success, account management, or similar experience.

• Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience.

• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising.

• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint.

• Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge.

• Strong analytical skills with the ability to translate data into actionable strategies.

• Ability to absorb information quickly and turn complex ideas into action items and results.

• Proven ability to manage multiple projects and clients simultaneously with exceptional attention to detail.

• Strong problem solving and networking skills; ability to proactively find resources to create a solution.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Critical thinker, with the ability to roll up your sleeves and get creative.

• Proactive worker, with ability to work both independently and in collaborative team environments.

• Team player, with a strong sense of ownership and a 'get things done' attitude.

• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment.

• Knows what needs to be done and operates with a sense of urgency, focus, and discipline.

• Thorough, detail-oriented persona, who is meticulous about documentation and task completion.

• Above all, ethical, honest, fair and maintaining high integrity.

• Flexibility in work hours depending on client meeting schedules across multiple time zones.

• This is a hybrid position, and employees are expected to work in our Playa Vista, CA office every Tuesday, Wednesday & Thursday

• Competitive salary + generous quarterly bonus

• Unlimited PTO – take a break when you need it!

• Industry-leading medical, dental, and vision plans + generous parental leave

• 401(k) company match plan – fully vested on day 1

• Outside patio overlooking Playa Vista + cabanas, firepits & working grills

• Monthly happy hours, catered lunches + daily food trucks

• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

• Fully stocked kitchens with snacks & drinks

• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)

• Free onsite gym + locker rooms

• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

• Monthly team outings (ball games, casino night, hikes, etc.)

• Career growth – we enjoy promoting from within!

#LI-Hybrid

#LI-HM1

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.