Senior Claims Manager - Workers' Compensation

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Who We Are 

Strategic Comp is a leading provider of workers' compensation insurance for large employers committed to protecting their workforce. As part of Great American Insurance Group, we combine the strength and stability of a trusted organization with more than 150 years of history with the entrepreneurial spirit of a growing business. 

Through our specialized insurance expertise and field-based service model, we build lasting partnerships and deliver exceptional results for our customers. Our culture is built on collaboration, excellence, and a shared commitment to serving our customers and one another. 

Position Overview

The Senior Claims Manager leads a team of experienced claims professionals responsible for managing complex workers’ compensation claims across California. This position oversees day-to-day team activities while driving claim strategy, customer service, employee development, and consistent execution of Strategic Comp’s claim philosophy. The Senior Claims Manager provides coaching and direction while empowering experienced adjusters to make thoughtful, proactive decisions that improve claim outcomes. This position works primarily from home and requires travel up to 35% of the time, including some overnight travel.

Responsibilities

• Lead the day-to-day activities and performance of a team of experienced workers’ compensation claims professionals.
• Guide claim strategies that emphasize proactive, creative, and timely approaches to achieving favorable outcomes.
• Coach and develop team members through ongoing performance management, feedback, learning, and professional development.
• Oversee complex workers’ compensation claims to ensure appropriate investigation, coverage analysis, reserving, and resolution strategies.
• Evaluate and direct the use of attorneys, surveillance providers, nurse case managers, and other external resources based on individual claim needs.
• Monitor litigation and vendor performance to ensure strategies remain effective, appropriate, and aligned with claim objectives.
• Partner with insureds to build support for claim strategies and maintain strong customer relationships.
• Develop approaches to mitigate potential losses through effective interaction with claimants, insureds, and other stakeholders.
• Promote timely return-to-work strategies, including collaboration with insureds to identify appropriate light-duty opportunities.
• Foster effective communication, collaboration, accountability, and sound decision-making across the claims team.
• Travel up to 35% of the time, including overnight travel, to support business, customer, and team needs.

Qualifications

• Bachelor’s degree preferred.  
• Generally, 10+ years of diverse workers’ compensation claims handling experience required.
• At least four years of California claims management experience required.
• Experience supervising workers’ compensation claims in Arizona, Nevada, and Oregon preferred.
• Demonstrated expertise in coverage analysis, reserving, claims investigation, and litigation management required.
• Experience managing claims for large or national accounts required.
• Proven leadership skills with experience coaching, developing, and managing experienced claims professionals.
• Strong communication, relationship-building, judgment, and strategic claims management skills.

Business Unit:

Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.