Remote senior infrastructure engineer responsible for designing, implementing, and troubleshooting enterprise voice/unified communications (Cisco CUCM), VMware virtualization (vCenter/vSphere/ESXi) and Citrix (CVAD/DaaS) environments. Requires deep hands-on experience, multi-system troubleshooting, and delivery of infrastructure solutions.
This is a remote position.
ITTConnect is seeking a Senior Infrastructure Engineer - Cisco CUCM expert to work remotely from anywhere in Brazil for a client in the US.
MUST BE fluent in English.
Requirements
- 8+ years of IT Infrastructure experience.
- MUST BE fluent in English.
- Deep, hands-on experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/unified communications infrastructure.
- Deep experience with VMware vCenter and vSphere — including ESXi administration, vMotion, HA/DRS, distributed virtual switches, and VM lifecycle management.
- Deep experience with Citrix Virtual Apps and Desktops (CVAD) or Citrix DaaS — including Delivery Controllers, StoreFront, NetScaler/ADC, machine catalogs, and VDA troubleshooting.
- Strong experience troubleshooting complex multi-system infrastructure issues.
- Experience designing and implementing infrastructure solutions.
Preferred
- Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service delivery models.
- Experience delivering customer-facing IT infrastructure projects.
- Experience with enterprise storage platforms.
- Familiarity with identity platforms (Active Directory, Okta), firewalls (Palo Alto, Cisco FTD), and backup/disaster recovery solutions is a plus.
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