Senior Business Operations Manager

We are seeking a Senior BizOps Manager to join our team to build the next generation of ecommerce. This is a rare opportunity to get in on the ground floor with a soon-to-be large-scale startup, learn about all aspects of the business, and help as we lay down the foundational elements of a performance culture.

About Us 

HDS is building a single online store where consumers can shop for fresh groceries and general merchandise from the world's leading retail brands. In our upcoming fulfillment centers, multi-retailer orders will be assembled as one lot, packaged in reusable totes, and delivered at no cost to customers by friendly HDS couriers, offering retail-level customer service right to their doorstep.

Our patented robotic fulfillment center, RoboFS, is being developed to enable the first mainstream online combination store. Featuring a high-performance, robotics-and-AI-based fulfillment solution, RoboFS is designed to attract investment from large-scale users and revolutionize the online shopping experience.

What you will do at HDS  

BizOps at HDS serves as a dynamic, cross-functional hub that empowers employees and drives company growth. BizOps Specialists take ownership of employee needs, ensuring seamless service while also aligning key initiatives across People Operations, Legal, Finance, Investor Relations, and Business & Operations Support. This role focuses on driving efficiency, enabling scalability, and continuously optimizing processes for the future success of HDS. Responsibilities include:

People Operations:

• Oversee payroll, benefits, and 401K plan management.
• Manage equity programs, including administration and compliance.
• Conduct compensation analysis to ensure competitive and equitable pay structures.
• Facilitate employee onboarding and offboarding processes.
• Support recruiting efforts in collaboration with hiring managers.
• Manage immigration processes for international employees.
• Enhance employee experience by implementing people-first initiatives.

Legal:

• Collaborate with the Legal team on Board Consents, investor agreements, employee/consulting agreements, NDAs, and other critical documents.
• Manage all legal agreements related to corporate governance and fundraising (ex: Note Purchase Agreements, Convertible Notes, SAFEs, amendments)
• Oversee equity management on Carta and conduct 409A valuations.

Finance:

• Manage relationships with external accountants and oversee financial reporting.
• Approve invoices, expense reports, and maintain financial oversight.
• Ensure the company remains on track financially.

Investor Relations:

• Serve as the primary point of contact for all investors.
• Draft and distribute investor update emails.
• Organize and manage shareholder calls and meetings.

Business & Operations Support:

• Collaborate with the Marcom team on presentations, pitch decks, and website updates.
• Optimize business tools and streamline internal processes.
• Oversee purchasing and vendor selection/management.
• Provide travel support and management for employees.
• Tackle an evolving list of strategic projects to support company growth.

Experience

We would like to bring someone on board who is...

• A business-side operations generalist with experience in areas such as administrative services, legal, human resources, recruiting, finance
• Product savvy with proven experience rolling out and managing key company programs and systems
• Has start-up experience and an understanding of nuances for what does/doesn't work for young/growing companies
• Has a strategic, data-driven approach to work
• Able to turn ambiguity and shifting company needs into a coherent and well run plan (with the right balance of process, rigor, innovation and fun)

Why work here? The big stuff 

• Founding team: Be a part of a smart founding team setting the standards and solving the big problems, with the special stock grants that this entails.  
• Autonomy, mastery, purpose: We provide a clear mission so that you can self-direct your work, exceptional challenges to hone your skills, and an opportunity to be a part of a vital retail service that saves people time and radically ups their quality of life. 
• Well-funded: HDS can offer competitive market comp and equity. 

And the usual stuff is carefully planned too 

• Top tier perks: 100% paid-for benefits, including medical, dental, and vision, plus a tax-advantaged monthly allowance toward personal enrichment benefits of your choice.  
• Empowered:  We will provide you the most advanced equipment and administrative services to support your productivity and remove hassles for you.