Job Title: Senior Business Application Specialist
Location: REMOTE - Massachusetts
Company: Munters Corporation
About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.
Job Description:
This description outlines a role focused on managing and enhancing software applications and systems. Key responsibilities include overseeing configurations, installations, and upgrades, ensuring performance improvements and compliance, conducting root cause analyses, and maintaining thorough documentation. The role also emphasizes collaboration with stakeholders, staying updated on emerging technologies, and delivering reliable service to university stakeholders. Additional duties may be assigned as needed.
Responsibilities:
- Drive the development, maintenance, and implementation of software applications, software patching and upgrades, system and application monitoring, performance analysis, and problem-solving using industry proven best practices
- Oversees application configurations, installations, maintenance, upgrades, and general support
- Manages and reports on the status of applications, and presents proposed solutions, both focused on benefits and based on relevant data
- Creates and maintains thorough documentation, tracking configuration settings and assisting with user and group access to applications
- Drives performance improvements, ensuring application uptimes meet or exceed defined service level agreements (SLAs)
- Performs root cause analyses and collaborates with relevant stakeholders to identify user issues and priorities, and present solutions
- Stays current with architecture technology developments, emerging applications, and disruptive leading-edge practices
- Builds and maintains strong, collaborative relationships with diverse groups of peers, customers, and leaders to ensure consistent, reliable service is delivered to a range of university stakeholders
- Monitor security certificates and company compliance of requirements
- Performs other related duties as assigned or requested
Requirements:
- Bachelor’s degree in computer science or equivalent.
- Five (5) years of experience working with programming languages listed
- Experience with web-based, multi-layered enterprise applications, and thorough understanding of networking and security concepts and frameworks
- Experience with vendor management, issue tracking and ticketing systems, particularly related to issue escalation and troubleshooting
- Extensive experience managing application credentials, an active directory, and contributing to the development of best-practice policies and procedures
- Demonstrated experience assigning and configuring user permissions
- Experience working in a multi project-based environment, with solid planning and execution skills, and the ability to prioritize work and manage time
- Excellent written and oral communication skills, and the ability to provide both detailed information and high-level summaries to key stakeholders
- Ability to comply with pertinent policies, procedures, regulations, and requirements, and quickly troubleshoot problems that may arise in work products
- Working knowledge of large, complex IT systems, with the ability to develop positive working relationships and strong rapport with team members and stakeholders
- Ability to handle ambiguity, juggle multiple matters at once, and quickly and seamlessly shift from one situation or task to another
Preferred Application Skills:
Having exposure to or have worked with the following applications will be beneficial for this position: ActiveReports (Astea – combo of C# & VBA), C++, C#, VBA (Visual Basic for Applications), ASP.NET, RDL (Report Definition Language), SQL (Structured Query Language, XQuery, OQL (Object Query Language), XML, GraphQL, T-SQL (Transact-SQL), HTML5 (HyperText Markup Language), Python, JavaScript, Crystal, ODBC, Google Forms, MapQuest.js, Geocoding API, HTTPS, CSS (Cascading Style Sheets), Visual Studio, TypeScript
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance plans.
- Flexible work schedule
- Generous vacation and paid time off.
- 401(k) retirement savings plan with employer matching.
- Professional development opportunities, including tuition reimbursement and conference attendance.
- Company-sponsored social events and team-building activities.
- State-of-the-art equipment and tools to support your work.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
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