Senior Business Analyst

PURPOSE OF POSITION:  

Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Focus Areas (see addendum for additional requirements): 

• Marketing 

• Inventory 

• Customer Experience 

• Purchase Orders & Invoicing 

COMPETENCIES: 

 Additional Job Requirements: 

This is a senior level position within the discipline, functioning as a subject matter expert (SME). Demonstrates advanced knowledge and proficiency in areas of responsibility, performing highly complex tasks and job duties. Receives minimal to no instruction on routine work and new assignments. Works under minimal supervision with wide latitude for independent judgment. Provides mentorship to junior staff. 

Additional Competencies: 

• Expert-level ability to synthesize multiple data sources into cohesive, strategic insights. 

• Demonstrated ability to define data requirements and analytical frameworks aligned to business strategy. 

• Demonstrated ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight. 

• Strong analytical judgment to assess risks, tradeoffs, and implications. 

• Strong grasp of reporting and dashboarding tools (e.g., Excel, SQL, BI). 

• Strong grasp of competitive landscapes, white space opportunities, and demand signals. 

• Ability to take ownership over outcomes, not just deliverables. 

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis 

• High School diploma or equivalent. 

• Bachelor’s degree in Business, Finance, Analytics, Marketing, or relevant field. * 

• Minimum of six (6) years of progressive experience in business analytics, business intelligence, strategic planning, or related background, to include: * 

• At least two (2) years of experience utilizing reporting and dashboarding tools (e.g., Excel, SQL, BI, or equivalent). 

• At least two (2) years of end-to-end ownership of analyses and recommendations, translating data into strategic guidance for senior leaders/decision-makers. 

Preferred: 

• Telecommunications experience.  

• Relevant telecom industry or job specific certifications.  

DRIVING REQUIREMENTS:  

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. 

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:   

• Work is primarily sedentary, requiring daily routine computer usage. 

• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. 

• Ability to accurately communicate information and ideas to others effectively. 

• Physical agility and effort sufficient to perform job duties safely and effectively. 

• Ability to make valid judgments and decisions.   

• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.  

• Must work well in a team environment and be able to work with a diverse group of people and customers. 

• Virtual workers must comply with remote work policies and agreements. 

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. 

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. 

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.