Serves as the bridge between retail business stakeholders and the enterprise data ecosystem. Builds Tableau dashboards and Snowflake SQL analyses, defines data requirements, oversees third-party data engineering pipelines, validates data quality, documents data flows, supports self-service reporting, and establishes BI governance standards. The role focuses on omnichannel retail systems including Shopify, NetSuite, Manhattan WMS, Klaviyo, and Google Analytics while ensuring privacy and regulatory compliance.
VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women’s apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers’ lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers’ shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love.
What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!
About the Role
We are seeking an experienced and business-minded Senior Business Intelligence Analyst, Omni-Channel Retail to join our IT team. In this role, you will serve as the primary bridge between business stakeholders and our data ecosystem, and as the data advocate for new enterprise initiatives. You will translate complex retail and e-commerce business questions into actionable insights, whether through ad-hoc SQL querying in Snowflake or building production-ready dashboards in Tableau.
Additionally, you will play a critical oversight role by liaising with our third-party data engineering partner. You will define data requirements for our core systems (Shopify, NetSuite, Manhattan WMS, Klaviyo, and Google Analytics) and ensure the technical execution of data ingestion and transformation yields clean, reliable, and unified datasets across our enterprise data warehouse.
Key Responsibilities:
- Business Partnership & Analytics: Collaborate directly with cross-functional retail teams (E-Commerce, Merchandising, Supply Chain, Marketing, and Operations) to build executive-level Tableau dashboards and deliver ad-hoc Snowflake SQL analyses.
- Core Application Data Expertise: Serve as the functional subject matter expert for data models originating from Shopify (online sales and orders), NetSuite (ERP and financials) and other enterprise systems.
- Vendor Management & Technical Liaison: Partner with our external data engineering vendor to manage data pipeline deliverables, establish data models, and validate transformation logic during data ingestion into Snowflake.
- Data Governance & Quality Control: Implement auditing processes to validate data integrity across system boundaries, ensuring consistency between order capture (Shopify), inventory and billing (NetSuite), fulfillment (Manhattan WMS), and customer and marketing data (Klaviyo).
- Data Flow Analysis: Map and document data flows across systems and maintain data dictionaries covering key data elements, sources, and transformations.
- Self-Service Enablement: Train and support business users to build and run their own reports in Tableau, and maintain an up-to-date inventory of reports and dashboards.
- BI Standards & Best Practices: Set and champion standards for dashboard design, metric definitions, and documentation across the organization.
- Data Privacy & Security: Handle customer and payment-related data responsibly, following VICI's data privacy and security policies, including PCI and CCPA requirements.
Qualifications and Experience:
- 5+ years of experience in a BI or Data Analytics role, with demonstrated expertise in e-commerce or omni-channel retail.
- Enterprise Tech Stack Familiarity: Hands-on experience working with data structures and reporting capabilities in Shopify and NetSuite ERP. Experience with Manhattan WMS, and Klaviyo data is a plus.
- Web & Marketing Analytics: Experience with Google Analytics (GA4) and marketing attribution.
- Core Data Stack Proficiency: Advanced Snowflake SQL, expert-level Tableau development, and a strong grasp of dimensional data modeling (star schemas, fact and dimension tables).
- Data Privacy Awareness: Working knowledge of data privacy and security practices, such as PCI and CCPA.
- Vendor Coordination: Experience writing data requirements, managing third-party implementation partners, and holding external teams accountable to pipeline accuracy and SLAs.
- Communication: Exceptional ability to communicate technical data concepts to business leaders and synthesize business requirements for technical vendors.
- Education: Bachelor's degree in Information Systems, Business Analytics, Computer Science, or equivalent practical experience.
Work Environment:
- Varies by business needs: Sitting for long periods of time. Standing/walking occasionally.
- Using office equipment such as computer, mouse, keyboard, printer
- Warehouse environment with varying temperatures
- Occasionally lift or move up to 40 pounds
VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.
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