Senior Associate: Technology Analyst

Location Designation: Hybrid - 3 days per week
As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.
We are seeking an experienced and innovative Technology Analyst to join our dynamic technology team New York Life. This individual will be responsible for analyzing business needs and delivering scalable, secure, and high-performing solutions that align with business objectives. The ideal candidate has a strong background in enterprise systems, Agile and Scrum practices, and can lead cross-functional teams through the full software development lifecycle.
What You'll Do:
• Ensure complex requirements are fully understood by configuration, development, integration and testing teams to efficiently implement Agent Marketing Tools for NYL
• Provide guidance, coaching and quality reviews of team's work including, but not limited to, defining business rules and use cases, creating requirements, documenting process flows and mapping data between applications
• Document requirements for our most complex, high-value features
• Partner with Product Owners to define acceptance criteria for key features of new technology
• Partner with architects, engineers, designers and testers to design best practice solutions that satisfy business requirements effectively building a bridge between business and technology
• Build trusted relationships across product owners, vendors and various technology teams to ensure business functionality is understood and properly prioritized
• Support change requests with project management and solution delivery teams to identify impact and prioritize
• Partner with QA/UAT to design optimal test coverage based on acceptance criteria, business impact of defects, and technical risk for defects
• Provide requirement clarification to assist with troubleshooting, remediating and managing production issues and defects during normal business hours
What You'll Bring:
• Bachelor's Degree required, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering, or Business Administration
• 5+ years in insurance, financial services, or regulated industries with experience in MarTech tools such as Adobe Experience Platform, Salesforce CRM, Salesforce Marketing Cloud and/or digital marketing platforms like Adobe Campaign.
• 10+ years of prior experience in marketing and/or marketing technology as a product owner, product manager, technology analyst, or engineering
• 5+ years of people management experience managing a team of analysts, consultants, technology analysts, and/or configurators
• Demonstrated ability to interpret technical documentation and visualizations, including system architecture diagrams, data flow diagrams, and process models, to effectively communicate technical concepts to business and technology stakeholders.
• Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer
• Proven leadership, negotiation and relationship management skills; experience working with large and complex business stakeholders teams
• Passionate about process improvement and proven ability to creatively solve problems
• Exceptional presence and experience in communicating and presenting
• Extensive hands-on experience working across multiple disciplines, presenting findings to an executive audience and publishing findings in written format
• Handles multiple competing priorities in a fast-paced, deadline-driven environment
Preferred Qualifications:
• Agile methodology and agile management tools as JIRA (including Ativo, Agile Poker, Structure plug-ins) and Confluence; certification (e.g., CSM, SAFe Agilist, PMI-ACP) is a plus
• Experience utilizing GenAI tools (e.g., ChatGPT, Gemini, Copilot) to increase productivity, streamline processes, and create seamless experiences for stakeholders
• Experience with cloud, data integration, analytics & reporting platforms, and/or AI/ML applications
Pay Transparency
Salary Range: $97,500-$139,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93125