Senior Associate Implementation Manager

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

As a Senior Associate Implementation Manager, you’ll play a critical role in helping customers get live quickly, confidently, and consistently. This role is focused on high-volume delivery, enablement, and repeatable execution, helping customers understand why Common Room matters and how to use it effectively from day one.

You’ll execute within established playbooks and frameworks, partner closely with Customer Success, and deliver onboarding experiences that are efficient, clear, and scalable.

This role is ideal for someone who enjoys structure, facilitation, and momentum and is excited to help many customers succeed through consistent, high-quality delivery.

• Own 15+ concurrent implementation engagements, primarily for growth and commercial customers. Some engagements will operate in a “pooled” scaled services model while others will be independently owned short-term, one-time special projects.

• Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows

• Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence

• Run high-quality one-to-many webinar-based enablement sessions that help customers understand not just how to use Common Room, but why it matters

• Guide customers through core setup:

  • CRM integrations

  • Initial segments and plays

  • Scoring configuration

  • Early activation workflows

• Track progress against defined milestones and help customers reach time-to-value quickly

• Partner closely with Customer Success Managers to ensure clean handoffs and continuity post-implementation

• Surface risks, questions, or blockers early and escalate appropriately

• Learn patterns across implementations and apply feedback to continuously improve delivery quality

• Customers launch on time and with confidence

• Customers understand why Common Room exists in their workflow

• Core plays are live, scoring is active, and signals are actionable

• Customers can self-serve effectively after handoff

• Implementations feel consistent, clear, and repeatable

• CSMs inherit customers who are enabled and steady

• 2–4 years of experience in SaaS Implementation, Customer Success, or Onboarding

• Strong facilitation and training skills: you’re comfortable leading groups and explaining concepts clearly

• Excellent organization and time management across multiple projects

• Comfort working within defined processes and playbooks

• Ability to take feedback, recognize patterns, and improve quickly

• Clear written and verbal communication skills

• A customer-first mindset balanced with respect for scope and structure

• Experience working with GTM, RevOps, or Sales tools

• Familiarity with CRM systems (Salesforce, HubSpot)

• Experience onboarding customers at scale through programmatic delivery

What Makes You a Great Fit

• You enjoy speed, innovation, and momentum

• You’re energized by helping many customers succeed

• You’re coachable, curious, and eager to grow

• You take pride in delivering a clean, professional experience

• You’re excited to learn Common Room deeply and become a trusted guide for customers

• Customers and teammates feel supported, informed, and confident working with you

Why This Role Matters

Implementation is the first real experience customers have with Common Room. In this role, you’re helping customers build confidence, change habits, and see value fast.

If you’re excited by scale, enablement, and building repeatable impact, we’d love to meet you.

The compensation range for this position is between $100- $135k OTE (plus equity) depending on experience.

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.