Senior App Experience Analyst

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Product team uses creativity, insights, and operational excellence to steer our product vision across Snap Inc. This team of designers, scientists, and product managers work in a highly collaborative environment to build the products and experiences that bring our community together in new and special ways.

We're looking for a Sr. App Experience Analyst to join Snap Inc.!

What you’ll do:

• Identify, analyze, and escalate trends in customer reported bugs and feedback 

• Participate in the team's analyst duties including on-call rotations

• Design and deliver customer trend reports to help design XFN initiatives to improve the Snapchatter experience

• Be the Snapchatter advocate in cross-functional product & engineering meetings, proposing both product and operational improvements that benefit our Snapchatters as well as our internal App Product Quality team

• Be the expert in Snapchat products and features in order to deliver actionable insights about customer experience flow 

• Partner with Product and Engineering to implement impactful Snapchatter experience improvements within new and existing products, and help ensure that new product launches align with the needs of the Snapchatter 

• Support on team projects and initiatives to deliver support to Snapchatters faster 

Knowledge, Skills & Abilities:

• Excellent communication skills, with high attention to detail

• Capability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Ability to clearly articulate actionable recommendations 

• Ability to analyze, organize and prioritize work while meeting multiple deadlines.

• Aptness to learn new processes and tools quickly.

Minimum Qualifications:

• Bachelor’s degree or equivalent years of experience

• 3+ years of experience in operations, data analytics, technology, or other related industry

• 3+ years of experience in project management

Preferred Qualifications:

• Strong analytical capabilities, comfortable working with large data sets to solve business problems, and providing practical business solutions

• Previous experience working with a software delivery team 

• Project management certification (Agile, Kanban, Kaizen, PMP, etc.)

• Proficiency in G Suite (experience with formulas and functions a nice to have)

• Experience with SQL, Looker, Tableau or other data visualization tools

• Familiarity with software release processes and related tooling (like Github)

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $81,000-$121,000 annually.

Zone B:

The base salary range for this position is $77,000-$115,000 annually.

Zone C:

The base salary range for this position is $69,000-$103,000 annually.

This position is eligible for equity in the form of RSUs.