Account Manager

General Summary:

The Account Manager position is responsible for retaining existing customers and growing new business by developing and cultivating strong customer relationships.  This position is also responsible for generating revenue from new and existing customers through consultative selling and outstanding customer service practices.  This position will customarily and regularly exercise discretion and independent judgment relative to matters of significance.

Knowledge, Skill, and Abilities:

1. Sense of urgency.
2. Proven track record of overachievement within sales environment.
3. High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
4. Sound and up-to-date technical knowledge; familiarity with using CRM systems.
5. Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. Strong phone skills and written communications skills.
6. Outstanding negotiating and closing skills.
7. Ability to build and sustain trust among customers and colleagues.
8. Ability to make independent choices regarding matters of significance to business operations.
9. Ability to travel as needed.

Education, Experience, and Certification:

1. Bachelor’s degree or equivalent experience is required. *
2. 3 to 5 years of high-value, business-to-business, solution sales experience is required. *
3. Professional training in selling and account planning processes.

*Minimum requirements needed to perform the job.

Scope of Job:

1. No direct or indirect reports.
2. No supervisory responsibility. Occasional supervision received.
3. Working conditions are good, with some travel, and a consistent workweek.
4. Errors may be serious and difficult to discover.
5. Contact with others inside and outside of the Company is regular and frequent.
6. Some access to confidential data.