Key Account Manager

Zenkraft, a Salesforce-native shipping, tracking, and returns application, empowers mid-market businesses with a turnkey solution to streamline logistics directly from Salesforce. As a subsidiary of Bringg, we maintain the agility of a startup with the support of a global leader in delivery management. Our mission is to simplify shipping for Salesforce users while driving measurable operational efficiency.

About the Role
We're hiring our first Key Account Manager to drive expansion revenue, improve net revenue retention, and strengthen customer relationships across our growing base of top accounts. This is a strategic role that blends commercial ownership, customer relationship management, and cross-sell/upsell opportunity development. The role will work closely with the Sales and Client Success functions to align customer satisfaction with building opportunities to expand our revenue footprint with top accounts.

Responsibilities:

• Own and manage the business expansion sales quota, targeting active, high-value, and high-potential customers for new use cases or product adoption opportunities
• Collaborate with our Client Success and Support functions to understand customer health scores and ensure value is being realized quickly and consistently
• Lead continuous engagement and business review cadence with key customers globally to understand their priorities, pain points, and opportunities for us to better solve relevant problems through a stickier partnership
• Provide ongoing account planning and relationship management, with a focus on Net Revenue Retention (NRR)
• Provide accurate forecasting, pipeline health, and engagement plan/strategy updates for key customers and opportunities

What We’re Looking For:

• 2+ years of account management or sales within software as a service, ideally in the Salesforce ecosystem
• Proven track record of uncovering growth opportunities within existing customer base and driving renewal discussions
• Strong relationship-building skills using consultative and value-based engagement model
• Excellent communication, presentation, and storytelling skills, presenting and interacting with a wide-range of tactical and leadership positions across prospects and partners
• Analytical and problem-solving skills, with a commercial mindset to drive conversations toward growth and future outlook

Tools You’ll Use:
Salesforce, ZoomInfo, Salesloft, LinkedIn Sales Navigator, ChatGPT, Crossbeam, Qualified, Google Docs / Slides / Sheets