VCA Animal Hospitals
Seeking a Client Service Representative for a busy Emergency and Specialty Veterinary Hospital
VCA Sacramento Veterinary Referral Center is seeking a Client Service Representative ("CSR") to join our growing team! With the recent increased demand for veterinary care, we are expanding our team.
At VCA Sacramento Veterinary Referral Center, our mission is rooted in delivering exceptional patient care, outstanding client service, and a compassionate experience for every pet and family we support. As a fast-paced, specialty and emergency, multi-doctor hospital, we are committed to upholding the highest standards of veterinary medicine while environment built on trust, collaboration, and compassionate care.
We are seeking a professional, service-driven Client Service Representative to join our team in the vital role of supporting both our clients and medical staff. This individual will thrive in a dynamic, fast-paced hospital setting, demonstrate excellent communication and organizational skills, and consistently provide an elevated client experience.
Why We Need You:
As the first and last point of contact for our clients, the Client Service Representative helps shape each client’s experience and confidence in our hospital. This role is essential to the daily flow of the hospital and serves as a central connection point between clients, patients, the medical team, and referring veterinary hospitals. The CSR is responsible for:
Client service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission, which includes light cleaning duties during shifts.
Differentiate and prioritize between specialty department cases and emergency cases, and alert medical teams accordingly.
Placing outbound calls to referring veterinary hospital and clients.
Communicating estimates and fees clearly and professionally, processing payments accurately, and handling financial discussions with discretion and sensitivity.
Answering questions regarding products and services.
Managing medical records, charts, reports and correspondence.
Handle all cash and credit card transactions including deposits and invoicing.
About Our Hospital:
Here at VCA Sacramento Veterinary Referral Center, we are proud of our strong, long-standing reputation in our community, offering clients a spectrum of services from 24-hour Emergency, to our advanced specialty departments, including Emergency Critical Care, Neurology, Surgery, Cardiology, Physical Rehabilitation, Medical and Radiation Oncology, Internal Medicine, and Radiology. In each of these departments, we have a team of highly skilled, supportive board-certified veterinary specialists, who take pride in the care provided to our clients and patients.
Why Join Our Team
At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
You will sharpen your skills, learn new techniques, and explore career options that only VCA can offer, such as continuing education, specialization, leadership opportunities, and transfer opportunities.
We offer competitive compensation, including swing and overnight shift differentials, along with a comprehensive benefits package for Full-Time Associates, and some included for Part-Time Associates. Benefits can include: medical/dental/vision and paid vacation, holiday, sick pay, 401(k), generous personal pet care discounts, mental health and wellness service, and more!
Education and Qualifications:
- Ability to follow instructions and accept direction.
- Ability to adjust to changing priorities and operational needs in a fast-paced environment.
- Ability to work both independently and collaboratively as part of a team.
- Strong verbal and written communication skills and ability to interact professionally and respectfully with clients and associates.
- Demonstrated reliability, consistent attendance, and reliable transportation.
- Positive attitude and motivated to learn and advance skillsets.
- Commitment to working with integrity, compassion, and professionalism.
- Availability to work weekends and/or evenings, and holidays as part of a rotating schedule.
- Must be at least 18 years of age.
- High school diploma or equivalent.
Physical Requirements:
- Dependable attendance is required.
- Any allergies to animals must be controllable through medication.
- Must be able to lift 40 pounds.
- Must be willing to work long or irregular hours under pressure conditions.
- This position requires the ability to sit for extended periods of time, walk, bend, stand, and reach often during a minimum 8-hour day.
- Visual acuity sufficient to maintain accurate records, recognize people, and understand written and typed communications and direction.
- Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
- Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.
Our team at VCA Sacramento Veterinary Referral Center is committed to providing high-quality care to our patients and exceptional service to our clients.
If you are a skilled in client service with a commitment to high standards of care, and a passion for animal health, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18 - $20/ hour
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.VCA Animal Hospitals Los Angeles, California, USA Office
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