Security Operations Specialist I, Remote Monitoring Operations Center (RMOC)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to be the critical link in maintaining situational awareness and coordinating high-priority security incidents, while engaging with customers, law enforcement, and employees across all levels of the organization? If so, the Security Operations Specialist I - Remote Monitoring Operations Center (RMOC) role could be a fit for you.
The Security Operation Specialist I position is responsible for maintaining situational awareness, gathering information from internal and external sources, coordinating incidents with security leaders and intelligence analysts and disseminating information for priority matters. This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization.
How You'll Make an Impact

• Initiate and manage security incidents for Corporate Security
• Operate and monitor advanced security systems, including CCTV, alarms, and access control
• Conduct real-time surveillance and investigate security threats, deploying mitigation techniques
• Document actions in the case management system and prepare security reports
• Provide situational awareness and support to security personnel during incidents and special projects

What You'll Bring to Spectrum
Required Qualifications
Education

• Associate's degree or equivalent experience

Experience

• 3+ years of equivalent military / law enforcement /security operation center work experience

Skills

• Self-starter and motived to address all issues and incidents
• Ability to master Corporate Physical Security computer-based technology, proficiency in Microsoft office applications, GIS systems, and other open-source search engines and applications
• Ability to manage multiple priorities simultaneously, work independently and part of a team, and work efficiently and effectively under tight deadlines and in a stressful environment
• Effective research and analytical skills
• Effective information management skills
• Ability to assess issues and solve problems
• Effective documentation and written communication skills with the ability to prepare executive level situational reports
• Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
• Knowledgeable on computer hardware and software applications
• Detail oriented, able to multi-task in stressful situations

Schedule & Travel

• Office environment
• 24x7 network operations support
• Possibility of weekend and/or evening shift work
• Minimal travel required

Preferred Qualifications
Education

• Bachelor's degree or equivalent

Experience

• Ability to work overnights, weekends, and holidays as needed

Skills

• Proficient in monitoring open sources to identify events which may impact company operations

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.