Security Operations Manager

What you'll do

• Strategic & Operational Leadership 
• Lead and oversee the daily global operations of the Security Operations Department, ensuring seamless delivery of security services including Secure Journey Management (SJM), Security Assistance, Consultancy, and Special Projects. 
• Provide operational oversight and quality assurance for complex, multi-country and high-risk assignments, ensuring consistent adherence to Everbridge’s protocols, client standards, and operational excellence. 
• Act as deputy to the Head of Global Security Operations, providing leadership continuity and guidance to the team on operational priorities and escalation management. 
• Drive a proactive, intelligence-led operational culture that integrates real-time risk data and situational awareness into security decision-making. 


Client and Vendor Management 
• Serve as a senior point of contact for strategic clients, leading operational calls, consultations, and post-incident reviews. 
• Build and maintain strong client relationships, ensuring clear communication, service quality, and rapid responsiveness during critical events. 
• Contribute to RFP responses, client reporting, and investigation of service-related complaints. 
• Oversee vendor management, ensuring global partner compliance with Everbridge’s rigorous due diligence, licensing, and insurance standards. 
• Identify, vet, and onboard new regional vendors in alignment with operational growth and evolving geographic demand. 


Risk-Based Operational Delivery 
• Ensure all operational planning, risk assessment, and delivery align with Everbridge’s intelligence-led methodology and corporate protection framework. 
• Review and approve high-value and high-risk tasking, ensuring proportionate resource deployment and risk mitigation. 
• Oversee 24/7 operational response readiness, including crisis response, incident escalation, and client communication. 
• Participate in a rotational on-call schedule for security assistance operations. 
• Work closely with the Intelligence and Risk teams to align security operations with live incident alerts, global risk developments, and client exposure. 


Project & Program Management 
• Lead the coordination of large-scale, complex security operations, including multi-destination travel programs, corporate events, and emergency evacuations. 
• Manage a portfolio of security consultancy projects, such as site risk assessments, protective security programs, and crisis management planning. 
• Oversee operational reporting, analytics, and trend analysis to inform leadership decision-making and continuous improvement. 
• Support training and mentoring of Security Operations Managers and Associates in Everbridge systems (SFHC, SFDC), project management, and client service delivery. 


Governance, Compliance & Performance 
• Ensure full compliance with internal processes, including financial accuracy (quotations, purchase orders, invoicing), documentation, and Salesforce data integrity. 
• Oversee operational audits, PO reconciliations, and departmental performance metrics to maintain service excellence and profitability. 
• Support continuous improvement of policies, SOPs, and workflows to enhance efficiency, risk control, and scalability. 
• Champion change management across the department, ensuring seamless transitions and staff readiness. 
• Promote Everbridge’s commitment to ethical conduct, data protection, and professional standards in all operational engagements. 

What you'll bring:

• Demonstrated leadership and people management experience in security operations or critical event management. 
• In-depth knowledge of corporate security, travel risk management, and crisis response practices. 
• Strong commercial acumen and financial management capabilities (budgeting, quotations, vendor invoicing). 
• Excellent written and verbal communication skills with clients, vendors, and senior stakeholders across time zones and cultures. 
• Proficiency in Salesforce, Microsoft Office Suite, and digital communication platforms. 
• Ability to perform under pressure, manage competing priorities, and make rapid, risk-informed decisions. 
• Cultural sensitivity and global awareness in operational contexts. 
• This role may require occasional travel and flexibility in working hours to support global operations. 
• Minimum 5 years’ experience in corporate security operations, crisis management, or related field. 
• Proven experience managing global security projects and operational teams. 
• Strong understanding of travel risk management and secure journey operations.