Join a team where your expertise in project management drives impactful solutions for a diverse client base. At JPMorgan Chase, your leadership will make a difference for our clients and the firm.
As a Client Solutions Manager, you will manage the implementation of new and incremental business within Securities Services, working with Asset Managers, Hedge Funds, Private Equity Funds, Pension Funds, Government Sponsored Enterprises, Banks, Broker Dealers, and Insurance Companies. You’ll lead projects across a range of products and stakeholders, ensuring high levels of client satisfaction and operational excellence.
Job responsibilities
- Lead execution of key implementation projects, managing resources across multiple locations and disciplines
- Drive client requirements gathering, propose and influence target solutions
- Design, document, and collect sign-off on scope and solutions with internal partners
- Develop and manage project delivery plans, facilitate negotiation of client legal agreements, and execute plans with robust governance and reporting
- Actively mitigate and manage project risk, coordinate timely resolution of issues, and manage scope containment and change management
- Motivate virtual teams across locations and disciplines
- Execute post-implementation and production satisfaction reviews to improve practices
- Prioritize, track, and report on all projects in the pipeline
- Ensure compliance with all controls and procedures
- Own project communication to internal and external stakeholders
- Deliver high levels of internal and external client satisfaction
Required qualifications, capabilities, and skills
- Working knowledge of Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Services, Private Funds Services, Investment Analytics, Compliance, ETFs, IMOS, Trading Services, Prime Custody, Fusion)
- Project and program management skills
- Highly structured and methodical execution
- Clear, articulate, and concise verbal and written communication
- Client-facing skills
- Proven ability to influence and work collaboratively with multiple internal disciplines
- Strong presentation skills
- Keen eye for identifying and resolving risks
- Ability to systematically remove ambiguity from projects
- Relationship skills to influence across functions; reputation for integrity, intelligence, and problem solving
- Ability to work well in an evolving environment
Preferred qualifications, capabilities, and skills
- Bachelor’s degree
- 5+ years in Financial Services, particularly Securities Servicing Industry
- 3+ years in a client-facing project management role or commensurate experience
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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