SBL Solutions Desk Representative

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
Leader Bank is seeking an experienced service representative to support the Solutions Desk for the securities-based lending (SBL) business, which allows clients to borrow against the value of qualifying pledged securities in eligible brokerage account(s).
Responsibilities

• Understand the full SBL product offering and lifecycle, and help develop related solutions procedures and communications
• Provide day-to-day assistance to customers and financial representatives by coordinating across various departments
• Support the Credit Risk and Operations team by handling issues related to loan applications and existing lines of credit
• Perform outbound communications at the direction of other departments for purposes of obtaining additional client information
• Help with management and resolution of collateral maintenance calls
• Conduct oversight and reporting duties as required, including preparation of any regulatory or management reporting
• Present analysis and proposals around servicing improvements to senior leadership
• Additional responsibilities as needed to support a growing business line

Qualifications

• Must be a proactive self-starter, willing to take accountability and support the development and expansion of a fairly new business line
• Client-centric individual, capable of working in a team environment
• Strong problem-solving skills and ability to exercise prudent judgment making quick decisions in a fast-paced environment
• Excellent interpersonal and communication skills
• Previous experience in a client service role, with securities-based lending or other financial services experience strongly preferred

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
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