Fraud Analyst

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
Leader Bank is looking for a Fraud Analyst who will support the Fraud Operations team in identifying and escalating financial crimes, suspicious activity, and misconduct. This role involves maintaining subject knowledge and contributing to a team that works to proactively identify and stop fraud and mitigate related losses to Leader Bank and its clients. The Fraud Analyst must have excellent organization, communication, and prioritization skills.
Responsibilities

• Review and acknowledge daily all account fraud and card fraud alerts in Leader Bank's transaction monitoring platform, which includes direct outreach to Bank clients to establish validity of suspect or possibly fraudulent transactions.
• Generate, process, and resolve fraud cases through the Bank's case management system, and close cases when appropriate.
• Investigate potentially fraudulent activities identified by Bank systems or forwarded by internal teams.
• Maintain working knowledge of all relevant industry trends and present critical and applicable information as needed to management.
• Continuously monitor internal communication sources (such as Outlook, Teams, and phone) during regularly scheduled business hours for any communications regarding fraud, and respond in a timely manner.
• Perform other job-related duties as assigned.

Qualifications

• Three to four (3-4) years related experience in fraud or financial crime and banking operations.
• The ability to analyze policies, procedures, and data, and provide recommendations to mitigate risk and enhance fraud prevention measures.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, and SharePoint).
• Experience with Verafin and Fiserv Navigator (Premier) preferred.

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Leader Bank is an E-Verify® participant.* For more information, click on the links below:
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