SAP Concur OCM & Training Consultant

Genesis Consulting is seeking an experienced, ambitious, and resourceful SAP Concur Training Lead for a public sector client. Join our team and utilize SAP cloud technology to configure, deliver and support applications for our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs. 

The SAP Concur Training Consultant will support training for business transformations of SAP Concur Invoice, Request and Expense. Duties will include but may not be limited to:

·        Develop a complete SAP Concur end-user training plan and curriculum

·        Identify and fully develop End User Training Content for customers based on the best medium for content consumption (e.g. Online vs Instructor Led)

·        Prepare and build training content in Articulate 360.

·        Conduct training needs assessments by collaborating with customer stakeholders and Genesis project team to understand the current LMS environment and any special requirements or needs that should be factored into content development

·        Work with the customer on instructional design and content authoring approaches for training development consistent with their LMS/Training Approach

·        Create and implement custom education programs that demonstrate knowledge of Adult Learning Principles and incorporate best practice delivery techniques

·        Plan, design, develop, organize, write, and edit instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

·        Develop course objectives and design plan based on assessment results

·        Interview Subject Matter Experts and clients to collect necessary information to design and develop blended education solutions

·        Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, and tests

·        Create training materials based on Training Plan and role-based content

·        Conduct Train-The-Trainer sessions (possibility to expand into training delivery in subsequent phases of the project if desired)

·        Provide application knowledge, methodology expertise and/or industry knowledge

·        Build and maintain client relationships by consistently delivering exceptional service and exceeding expectations

·        Status reporting, issue identification, problem-solving

·        3-5+ years of SAP Concur end-user training experience in a client-based setting

·        Expert knowledge in MS Office tools: PowerPoint, Word, MS Teams, SharePoint

·        Experience conducting training needs assessment

·        Clear implementation experience and expertise in full training delivery: plan, design, develop, organize, write, edit end-user guides, instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

·        Classroom Training Experience

·        Professional Services or Big 4 Consulting Experience

·        Experience in organizational design as well as operating & changing delivery models 

·        Demonstrated experience with Articulate or similar platforms on at least 2 SAP Concur projects

·        Proven ability to develop engaging and effective implementation-focused training curricula to provide essential knowledge and enhance user adoption

·        Knowledge of Instructional Design Theory and Adult Learning Principles

·        Strong attention to detail

·        Excellent customer service and interpersonal skills

·        Ability to work independently and as part of a team

·        Ability to handle multiple priorities and work well under pressure with multiple deadlines

·        Excellent communication, interpersonal, and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders; ability to work with both business and technology stakeholders

·        High comfortability working closely with senior leadership throughout the organization.

·        Bachelor’s Degree Required

·        None Required

·        SAP, SAFe, CSM Certifications Desired