Salesforce Product Owner

The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been taking major steps and pioneering new ways to advance the mission to find a cure for cystic fibrosis and to provide all people with CF the opportunity to lead long, fulfilling lives by funding research and drug development, partnering with the CF community, and advancing high-quality, specialized care.

 

By joining the Cystic Fibrosis Foundation, you will be part of a dedicated team committed to our core values and working towards a cure for cystic fibrosis. We offer a collaborative and supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the lives of those affected by CF. Learn more about why work at the Cystic Fibrosis Foundation.

Position Summary:

The Salesforce Product Owner will be responsible for leading the strategy, development, and optimization of the Cystic Fibrosis Foundation’s Salesforce ecosystem to support fundraising, community member engagement, marketing, and operations. The Product Owner will balance strategic vision with hands-on execution in a highly-collaborative, mission-driven nonprofit environment.
The Product Owner will partner with business leaders, technology teams, and end users to translate organizational goals into scalable Salesforce solutions, drive employee adoption, ensure data integrity, and continuously improve platform performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Product Vision and Strategy:

• Own and maintain the Salesforce product roadmap in close collaboration with leadership, technology, functional leads, and end-users.

• Manage and prioritize the product backlog, including enhancements, technical debt, defects, and platform maintenance to deliver key milestones on the roadmap.

Stakeholder Engagement and Collaboration:

• Partner with cross-functional stakeholders (marketing, programs, finance, operations) to capture and translate business requirements into functional solutions.

• Facilitate discovery sessions, document requirements, and define user stories and acceptance criteria.
  Act as a trusted advisor to the Steering Committee and workstream leads on Salesforce capabilities and best practices. 

Platform and Release Management:

• Oversee Salesforce releases, enhancements, integrations, and upgrades, mitigating roadblocks and supporting solutioning to ensure smooth implementation.

• Lead and facilitate user adoption training (UAT) and regression testing in partnership with business owners.

• Ensure stable deployments with minimal disruptions to users and business operations.

User Adoption, Training and Change Management:

• Serve as a Salesforce champion, promoting employee adoption and supporting education on standard operating procedures (SOPs).

• Ensure the creation and maintenance of training materials, documentation, and user communications for end-users and back-office staff.

Data, Governance, and Reporting:

• Develop and optimize Salesforce reports and dashboards to provide insights into key performance metrics, empowering stakeholders to make informed data-driven decisions that support the Foundation’s strategic goals.

• Partner with data and technology teams to support data integrity, security, privacy, and compliance.

• Work with cross-functional stakeholders to define and reinforce data governance standards and best practices.

Continuous Improvement and Innovation:

• Drive adoption and continuous improvement through training, documentation, and stakeholder engagement.

• Monitor system performance, user feedback, and adoption metrics to identify opportunities for optimization.

• Stay current on Salesforce releases, new features, and industry trends, recommending enhancements that improve efficiency and user experience.

Required Qualifications

• Bachelor's Degree in Business Technology, Information Systems, or related field.

• 10+ years of experience in Salesforce, CRM, or enterprise system roles (e.g., Product Owner, Business Analyst, Project Manager, Salesforce Manager).

• 3+ years of experience owning or leading a Salesforce platform, product, or major functional area.

• Demonstrated experience with:

  • Salesforce product ownership or platform management

  • Backlog management and roadmap planning

  • Cross-functional stakeholder engagement

  • System releases and change management

  • Data governance

• Strong experience with Salesforce reporting and dashboards.

• Excellent written and verbal communication skills.

Preferred Qualifications

• Certified Scrum Product Owner (CSPO) or Agile experience.

• Salesforce certifications (Administrator, Advanced Administrator, Product Owner, or related).

Knowledge, Skills, and Abilities:

• Advanced knowledge and experience in data analytics techniques, tools, and methodologies.

• Strong project and change management, organizational skills, and attention to detail.

• Familiarity with data privacy, security, and compliance considerations.

• Strong stakeholder relationship management, partnership, and collaboration skills.

• Experience in a nonprofit, healthcare, or mission-driven organization with a high-touch, highly collaborative culture.

• Experience working with external Salesforce partners or consultants.

REPORTING RELATIONSHIPS:

• Reports to the Senior Director, Marketing. No direct reports.

WORKING CONDITIONS:

• Normal office environment with little exposure to excessive noise, dust, and temperature.

• No heavy lifting required.

• Minimal travel (e.g., 2x/yr) to conferences and meetings, as necessary.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

This position will be posted for a minimum of 5 days or until the position is filled. Applications will be accepted on an ongoing basis, so candidates are encouraged to apply promptly if interested.

The salary range is $145,800.00 to $182,400.00. Specific salary varies based on geographic location and is commensurate with experience.

Total Rewards: The CF Foundation is committed to offering competitive compensation (base pay and incentive), benefits, time off and professional development opportunities that maximize our ability to recruit, retain, reward, and motivate a highly qualified and diverse workforce. Visit our Why Work at the Cystic Fibrosis Foundation for detailed total rewards information.

The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, pregnancy, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.

Reasonable Accommodations: The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected].

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