Salesforce Product Owner/Business Analyst - Remote (Req. #753)

Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of demonstrated software and product development success. We specialize in agile software development, cloud professional services, and creating our own innovative products. We are proud to be recognized as the #1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies. Additionally, we have maintained our certification as a Great Place to Work for consecutive years in a row. Our list of satisfied clients and #ROCstar employees are both rapidly growing— Are you next to join our team?

Mindex’s Software Development division is the go-to software developer for enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development lifecycle.

As an independent decision maker, the Product Owner/Business Analyst directs the work related to the analysis, development, and testing resources associated with one or more agile teams; and creates shared understanding of solution requirements through user flows, acceptance criteria, and other agile artifacts. The Product Owner/Business Analyst is responsible for the definition of work in the Product backlog and for the prioritization of that work for their assigned team(s), meaning they are responsible for determining when product and application functionality is released into the market. The Product Owner/Business Analyst collaborates with the Product Manager to help formulate strategies to maximize revenue/retention and minimize risk for the clients of their assigned products. The Product Owner/Business Analyst maintains on-going relationships with their stakeholders and conducts research with clients in order to continuously make informed decisions.

Essential Functions

• Develops a deep understanding of the body of work and the Salesforce platform, partnering with the team and project stakeholders to elaborate clear, well-defined solution requirements within the Salesforce ecosystem.
• Partners with the Product Manager to translate high-level project deliverables into actionable, Salesforce-based product plans, ensuring alignment with platform capabilities, configurations, and integrations.
• Communicates and collaborates with internal and external team members to identify Salesforce product improvements, analyze user needs, define project scope, and document features and high-level functional requirements leveraging Salesforce tools and best practices.
• Facilitates PI planning projects alongside the Scrum Master to ensure scope and delivery plans align.
• Collaborates with client stakeholders to work towards the client’s long-term product deliverables and project roadmap.
• Partners with project stakeholders to provide clarity and support of project release planning.
• Develops a deep understanding of the body of work, partners with the team and project stakeholders to elaborate clear solution requirements.
• Ensures product backlog and project requirements are aligned.
• Facilitates refinement of requirements via elaboration and grooming sessions to ensure scrum team alignment for functional and non-functional requirements.
• Represents Product Management on project teams as the Decision Maker to assist in answering questions and to provide direction to project scrum teams.
• The Product Owner role is generally assigned to projects with high impact to the company and requires strong partnership with the Scrum Master and Lead Engineer to provide project delivery and leadership to the agile team.
• Provides direction and mentorship to the agile team and the Business Analyst to ensure project deliverables are understood and accepted by the team.
• Demonstrates the ability to use graphical representation to augment textual requirements such as diagrams, models, workflow diagrams, and story maps.

• BS degree in Business, Communications, or related area preferred, or an equivalent combination of education and experience
• Two+ years of Product Ownership experience
• Two + years of Salesforce - Service Cloud experience
• Experience within the Financial / Human Resource industry is a plus
• Preferred knowledge in any of the following areas: basic data analysis, public speaking, agile methodologies, software delivery life cycle (SDLC)

Physical Conditions/Requirements:

• Prolonged periods sitting at a desk and working on a computer
• No heavy lifting is expected. Exertion of up to 10 lbs.

• Health insurance
• Paid holidays
• Flexible time off
• 401k retirement savings plan and company match with pre-tax and ROTH options
• Dental insurance
• Vision insurance
• Employer paid disability insurance
• Life insurance and AD&D insurance
• Employee assistance program
• Flexible spending accounts
• Health savings account with employer contributions
• Accident, critical illness, hospital indemnity, and legal assistance
• Adoption assistance
• Domestic partner coverage

Mindex Perks

• Tickets to local sporting events
• Teambuilding events
• Holiday and celebration parties

Professional Development

• Leadership training
• License to Udemy online training courses

• Growth opportunities

The band range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, education, experience, training, certifications, internal equity, and other business and organizational needs. It is not typical for an individual to be hired at, or near, the top of the range for their role; and compensation decisions are dependent on the facts and circumstances of each case. The range for this role is $70,000 - $120,000.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor, or take over sponsorship of an employment Visa at this time.