Salesforce FSC Solution Architect

Overview

Zennify is looking for a qualified candidate to join their team as a Solution Architect! This individual will play an integral role in the high satisfaction of Zennify’s clients through the design and development of scalable, high-quality Salesforce services and solutions. Other than being the designated extrovert of our project teams, the Solution Architect is responsible for owning the overall design of the technical application as well as recommending best practice solutions based on client business needs.  Our projects are with clients ranging from local, small and mid-sized companies to multi-national enterprise corporations, non-profit organizations and state and federal governments. Since we have such a wide range of clientele, all people with the gift of the gab are welcome here!

Primary Responsibilities 

• Facilitates discovery workshops, in tandem with other team members, to gather customer requirements, understand customer personas and elicit user stories 
• Assess client current architecture and architect solutions that meet client needs
• Create solution design and articulate design to client and team; articulate value and gain buy-off; ensure user story definition clarity and perform quality reviews 
• Develop POCs and demos to articulate design concepts to client, including best practice recommendations; elicit feedback and adjust design to meet needs
• Demonstrate a broad understanding of enterprise applications commonly integrated to and utilized in financial services companies 
• Provide technical guidance to the team and ensure standards are met or exceeded
• Assess and make recommendations on processes, designs, operations, and testing 
• Understands the technical depth of the project and validates the correct resources for the project
• Recommends alternate approaches, analyze impacts, and provide sizing estimates 
• Participates in design and code reviews
• Analyzes and mitigates bugs and issues 
• Provides release planning, devops governance and deployment plans
• Conducts unit, integration, and performance testing and work closely with users for user acceptance testing
• Writes technical specifications (for custom development, system integration, etc.) jointly with the technical team members 
• Documents build plans and delegates work to team members 

Required Qualifications

• 5+ years consultant experience leading external, client-facing technical consulting services for complex system implementations
• 3+ years developing custom Salesforce applications 
• 3+ years of Salesforce experience complex third-party solutions; alternatively 2+ years experience on nCino implementations
• Experience managing project team relevant to the delivery of the technical solution
• Experience in enterprise-level projects using Agile software development methodologies throughout the whole life cycle  
• Possesses familiarity and first-hand experience with third party solutions that support vertical objectives
• Ability to lead technical requirements gathering & solution design sessions with clients 
• Superior Salesforce development and design skills including: Apex, Lightning, SOQL, Flow and other standard and advanced Salesforce automation tools 
• Deep familiarity with one or more Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud and Experience Cloud; alternatively understanding of nCino operation application
• Experience with Financial Services Cloud: FSC features, functionality and data model
• Experience deploying web-based and enterprise systems using industry standard environments including REST, APIs, SQL, JavaScript, and HTML
• Understands testing and release processes 
• The ability to work productively as a remote team member and willingness to travel as needed up to approximately 30% of the time.
• Is comfortable with the overuse of GIFs on Slack (no, seriously, we send a lot of GIFs)

Qualities of the Ideal Candidate

• Thrives in a team-based, high energy and fast-paced environment
• Service-oriented and innately driven to produce outstanding customer satisfaction and results
• Enjoys discovering, learning about and implementing new technologies
• Analytical and able to logically and methodically work through problems
• Strong aptitude for prioritization and multitasking in a deadline-driven environment
• Possess a sense of urgency with strong organizational and follow-up skills 
• Financial Services industry knowledge: regulations and compliance requirements, best practices & industry standards, recommended configuration & customization to meet specific business needs
• Demonstrates the following leadership skills: 
• Sets deadlines for project team members 
• Assigns responsibilities and directs work of project team members 
• Mentor, train and guide team members 
• Monitors progress
• Coaches and mentors 
• Escalates when necessary 
• Analyzes/Identifies areas of risk and develops plans to minimize risk

About Us

Founded in 2013, Zennify is a Platinum Salesforce consulting partner focused in Financial Services, Health and Life Sciences, and other key industries that prioritize the customer experience. With consistently high Customer Satisfaction scores, we live to provide epic solutions that solve our customers’ challenges, and exceed expectations! Our commitment to People Development and Customer Success are the driving forces behind our firm.Our purpose is to provide opportunities for professionals to develop amazing careers that drive compelling business impact. We promote and grow from within, building on strengths and investing in development.Balancing industry-leading Salesforce technical expertise with clear purpose and line of sight to our client’s business objectives, we deliver innovative and contextual solutions that scale. Zennify’s mission is to be problem solvers and relationship builders, striving to create solutions, opportunities, and sustained success for our people, customers, community, and future generations. We aspire to be the most trusted, impactful, and inspirational advisor in the consulting ecosystem. As professionals, we put in the work and are committed to milestones, but at Zennify having fun and giving back are part of the journey. We offer a culture that inspires, a place people love coming to work and believe in open communication.  It’s all part of the Zenn!  

Our Values:  Inspire Passion, Embrace Equality, Be Authentic, Integrity Matters.

EEO Posting Statement

It is the policy of Zennify to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity, or age limitations will be adhered to by the company where appropriate.