Salesforce Business Transformation Director

About the Job Opportunity

The Salesforce Business Transformation Director serves as the single accountable authority for the successful deployment and operational readiness of PartsSource's enterprise Salesforce platform. This role bridges strategic business objectives and technical execution, managing cross-functional alignment, controlling scope and requirements, adjudicating data governance decisions, and establishing the release readiness standards that enable confident go-live.

You will partner with technology leaders, business stakeholders, and implementation teams to ensure the platform is production-ready, operationally coherent, supported by trusted data, and positioned to deliver measurable business value. This is a high-visibility, decision-intensive role where clarity, authority, and disciplined program governance directly determine transformation success.

What You'll Do

Platform & Workflow Governance

Own end-to-end validation of business requirements and define the approved go-live scope baseline in Jira, serving as the final arbiter on requirement interpretation, scope changes, and launch-blocking decisions.

Translate approved requirements into Salesforce workflows without assuming technical design ownership; approve, defer, or reject requirement changes based on documented impact to scope, timeline, and delivery risk.

Data Integrity & Master Data Governance

Establish and enforce data quality thresholds for launch (duplicate rates, merge fallout, asset/account accuracy); work with the Principal Data Architect to define master data governance—including hierarchy rules, match/merge logic, and survivorship criteria for core entities (Account, Vendor, Asset, Workorder).

Act as the decision authority for master data definitions where conflicts or ambiguities impact launch readiness; own escalation paths and stewardship SLAs for duplicate or ambiguous records.

UAT Acceptance & Defect Management

Establish the UAT acceptance framework and objective defect severity classification; decide which defects or enhancements are launch-blocking, acceptable with mitigation, or deferred to post-go-live backlog.

Enforce time-boxed UAT cycles aligned to approved scope and prevent rework driven by shifting expectations.

Release Readiness & Go-Live Authority

Lead formal release readiness reviews; publish and maintain a readiness scorecard covering production operability, defect status, data quality metrics, cutover readiness, and documented risks with mitigations.

Make the go/no-go recommendation and ensure all residual risks are explicitly accepted in writing by executive leadership prior to deployment.

Governance, Stakeholder Engagement & Change Management

Lead decision-oriented governance cadences with working teams and the steering committee to resolve open decisions, review readiness metrics, and document risk acceptance.

Manage stakeholder expectations and enforce approved scope, delivery commitments, and controlled change processes; communicate key risks, blockers, and required decisions with explicit recommendations and defined response timelines.

What You'll Bring

Your Background

10+ years of enterprise software implementation, program management, or technology leadership, with at least 3+ years leading large-scale business transformation initiatives or system deployments.

Proven track record owning end-to-end platform implementations or major technology rollouts, including go-live readiness, data migration, and post-deployment stabilization.

Deep experience with Salesforce (or comparable CRM/ERP platforms) as an end-user, program owner, or transformation leader; working knowledge of core Salesforce configuration, workflow definition, and data models.

Demonstrated mastery of data governance, master data management, and data quality frameworks in multi-entity or mission-critical environments.

Exceptional ability to translate business requirements into technical specifications; comfort with technical concepts (data migration, integrations, system architecture) without requiring deep hands-on engineering skills.

Executive presence and proven experience making binding decisions in ambiguous, high-stakes situations with cross-functional buy-in.

Preferred

Experience in healthcare, medical device, or SaaS environments.

Familiarity with Salesforce integration patterns (REST/SOAP APIs, middleware platforms, ETL/data integration tools).

Background in operations, supply chain, or field service management; understanding of HTM (healthcare technology management) or equipment lifecycle workflows.

Exposure to Agile delivery models and SAFe or comparable scaled agile frameworks.

Who We Want to Meet

Act Like an Owner

You hold yourself and your teams accountable to ambitious launch readiness milestones. You don't delegate decision-making authority on critical path items and you follow through on every commitment—timeline slips, scope drift, and data quality gaps don't happen on your watch. Strategic Direction Setting, Accountability & Execution

When something doesn't align or a risk emerges, you name it immediately and drive resolution. You don't accept ambiguous go-live readiness or hide residual risk from leadership. Accountability & Execution, Curiosity & Problem Solving

Serve with Purpose

You understand that a poorly executed transformation can disrupt healthcare delivery. You bring rigor and discipline to scope control, data governance, and release decisions because you know it matters to PartsSource's mission and customers. Clear & Critical Thinking, Active Listening

You collaborate with stakeholders and technical teams with respect and clarity, translating competing priorities into disciplined tradeoff decisions that serve the larger mission. Relationship Management, Team Orientation

Adapt to Thrive

You learn Salesforce platforms, governance models, and complex business processes quickly. You're comfortable with technical concepts and equally comfortable asking challenging questions when something doesn't make sense. Learning Agility, Resilience

You stay focused and decisive when multiple workstreams are in flight, requirements are shifting, and the path to launch is uncertain. Resilience, Catalyst for Change

Collaborate to Win

You operate as a connector across business, technology, and implementation teams. You earn credibility through clear communication, documented decisions, and transparent risk management. Team Orientation, Alignment & Cohesion

You practice "disagree and commit"—you listen to dissenting views, make clear decisions, document them, and align teams around execution without requiring consensus. Alignment & Cohesion, Results Driven

Challenge the Status Quo

You think critically about what "good looks like" for launch readiness and data quality. You question assumptions, challenge scope creep, and push back on approaches that add risk without corresponding business value. Curiosity & Problem Solving, Continuous Improvement

You leave the organization with durable governance and decision-making frameworks, not just a go-live—your legacy is clarity, disciplined processes, and confidence in decision-making. Continuous Improvement, Strategic Direction Setting