Salesforce Administrator

The San Diego Workforce Partnership is the leader for innovative workforce solutions in San Diego County. We fund and deliver job training programs that enable all job seekers to develop the skills and knowledge needed for in-demand careers. Our vision is that every business in our region has access to a skilled workforce, and every job seeker has access to meaningful employment. We seek to earn trust and inspire growth in every action we take. 

Position Summary 

Reporting to the Manager of Business Applications, the Salesforce Administrator champion the administration, configuration, maintenance, and continuous improvement of the Salesforce platform at San Diego Workforce Partnership. This role translates business and program needs into secure, scalable, and user-centered technology solutions that support organizational operations, program delivery, reporting, and data-informed decision-making. The Salesforce Administrator partners with stakeholders across the organization to gather and document requirements, design and implement declarative solutions, automate business processes, manage integrations, and optimize platform functionality. The position serves as a technical resource for Salesforce administration, troubleshooting, data management, reporting, user access, and Experience Cloud site administration. Through effective documentation, training, and continuous improvement, the Salesforce Administrator strengthens platform adoption, data quality, system reliability, and the overall user experience.

Essential Functions     

1. Gather, analyze, and document business and program requirements; translate them into effective Salesforce configurations and solutions that align with organizational objectives.
2. Design, configure, test, deploy, and maintain Salesforce functionality, including objects, fields, page layouts, record types, validation rules, custom pages, list views, reports, and dashboards.
3. Develop and maintain declarative automation using Salesforce Flow Builder and other native platform tools to streamline workflows, reduce manual processes, and improve operational efficiency.
4. Evaluate solution options and recommend enhancements based on organizational needs, usability, scalability, maintainability, and platform best practices.
5. Monitor Salesforce features and releases and recommend opportunities to improve system functionality, user experience, and business processes.
6. Monitor, configure, and troubleshoot integrations between Salesforce and third-party applications and services.
7. Diagnose system errors, investigate bugs, and resolve technical issues using debug logs and other appropriate troubleshooting tools.
8. Collaborate with stakeholders, IT colleagues, developers, and vendors to resolve system issues and implement enhancements.
9. Monitor and prioritize Salesforce support requests, incidents, and enhancement requests based on urgency, business impact, and organizational priorities.
10. Coordinate testing, deployment, and post-implementation validation to ensure system changes meet requirements and minimize disruption to business operations.
11. Perform bulk data imports, exports, updates, and corrections using Salesforce Data Loader and other approved tools.
12. Maintain data integrity by identifying and resolving duplicate records, correcting data inconsistencies, and promoting standardized data-entry practices.
13. Develop and maintain reports, dashboards, and other reporting tools that support operational monitoring, program performance, and organizational decision-making.
14. Collaborate with stakeholders to identify data-quality issues, improve reporting accuracy, and strengthen data-management processes.
15. Apply appropriate data validation and quality-control practices before and after large-scale data changes.
16. Configure and maintain Salesforce user accounts, permissions, profiles, permission sets, and security settings to support appropriate access and protect sensitive information.
17. Administer Salesforce Experience Cloud sites, including site configuration, user access, functionality, and troubleshooting.
18. Support data privacy, security, and compliance practices related to personally identifiable information (PII) and other confidential organizational data.
19. Maintain accurate and accessible documentation of Salesforce configurations, workflows, integrations, system changes, and support procedures.
20. Follow established change-management, testing, documentation, and deployment practices to promote system reliability and consistency.
21. In collaboration with the IT management team, develop training materials, user guides, and job aids to support effective Salesforce use across the organization.
22. Lead training sessions and provide technical guidance to staff to strengthen platform adoption, data-entry practices, and user proficiency.
23. Partner with program and operational teams to understand business challenges, identify process improvements, and implement solutions that meet evolving organizational needs.
24. Communicate technical concepts, system limitations, and recommended solutions clearly to technical and nontechnical audiences.
25. Share knowledge, identify opportunities for process standardization, and support continuous improvement across SDWP’s business applications environment.
26. Perform other related duties as assigned. 

Fundamental Job Requirements   

• Bachelor’s degree in computer science, information technology, business administration, or a related field equivalent. 
• Minimum three (3) years of progressively responsible experience administering, configuring, and supporting Salesforce.
• Demonstrated experience designing and maintaining Salesforce automation using Flow Builder.
• Experience using Salesforce Data Loader and Microsoft Excel to perform bulk data changes, validate records, and maintain data quality.
• Experience troubleshooting Salesforce issues using debug logs and other diagnostic tools.
• Experience configuring Salesforce reports, dashboards, page layouts, user permissions, and security settings.
• Ability to gather requirements, document solutions, manage competing priorities, and deliver technical support and enhancements in a timely manner.
• Strong analytical, troubleshooting, and problem-solving skills, with careful attention to data accuracy and system functionality.
• Strong written and verbal communication skills, including the ability to explain technical information to a variety of stakeholders.
• Demonstrated ability to collaborate across departments and provide responsive, empathetic, customer-focused service.
• Strong organizational skills, high attention to detail to ensure accuracy, great problem solving and time management skills.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint

Desired Requirements

•  Master’s degree in a relevant field, or direct equivalent experience.
• Additional Salesforce certifications, such as Advanced Administrator, Platform App Builder, Platform Developer, or relevant Experience Cloud certifications.
• Experience administering Salesforce Experience Cloud sites.
• Familiarity with Apex, Aura Components, Lightning Web Components (LWC), APIs, or other Salesforce development technologies.
• Experience with third-party application integrations and related troubleshooting.
• UX/UI design knowledge or experience improving the usability and accessibility of business applications.
• Knowledge of data privacy, PII protection, information security, or other regulatory and compliance environments.
• Experience supporting complex program operations, reporting, or compliance requirements in a nonprofit, public-sector, or workforce development environment.

Our Values  

Compassion. Collaboration. Opportunity. 

We Love to Take Care of Our Workforce Associates–

We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include: PTO, PTO sell-back program, generous employer-paid benefits (platinum plans), company-paid learning and professional development program, pension plan and 457 retirement plan additional employee wellness. Compensation for this position ranges from $31.36-$43.98.

In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at San Diego Workforce Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

At the Workforce Partnership, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, and the work that we do in the communities we serve. We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities. 

San Diego Workforce Partnership is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.