Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.
Are you a true Salesforce Trailblazer - the kind of admin who lights up at a workflow problem and can't help but tinker until it's just right? Are you just as comfortable putting Claude and other AI tools to work, turning tedious documentation and reporting into a five-minute job? If that sounds like you, we'd love to have you join the Revenue Operations team at FireMon. We're a small, passionate, and pretty fun crew sitting right at the heart of FireMon's go-to-market strategy - and we can't wait to meet you.
As our Salesforce Admin, you'll own day-to-day user management, work closely with the entire GTM org (Sales/Marketing/Finance/CS), and recommend best practices, all while keeping our CRM integrations running smoothly. You're a natural communicator who can turn business needs into clean, scalable systems - and you know how to pair your Salesforce chops with AI tools like Claude to get more done, faster.
We're looking for candidates based in the Central or Eastern time zone so you can overlap with our Revenue Operations and Sales/Marketing stakeholders around the globe.
Responsibilities
- Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
- Manage user profiles, permissions, licenses, and page layouts
- Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
- Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
- Document system processes, train users and contribute to CRM onboarding
- Partner with global stakeholders to identify and build improvements
- Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
- Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
- Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff
Required Qualifications
- Bachelor's degree in a relevant field, or equivalent experience
- 3+ years Salesforce.com administration experience
- Certified Salesforce.com Administrator
- Active Salesforce Trailblazer - Trailhead badges, community involvement, or just a genuine love of the platform
- Proven track record of CRM database cleansing and maintenance
- 3rd party/consultant partnership experience
- Microsoft Office Suite
- Power user of Claude (or a similar AI assistant) - you use it daily and know how to get real work done with it, not just dabble
- Hands-on experience with ZoomInfo and Gong
- Experience with LeanData or similar
Preferred Qualifications
- SFDC administration in a B2B SaaS environment
- Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
