Description

WHAT IS HAPPY RETURNS?

Forward-thinking brands like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for brands, shoppers, and the planet.

Happy Returns is:

• Based in Santa Monica, CA
• Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP
• Loved and adored by shoppers: 95% would recommend us to friends!

Come help us shape the future of retail!

HELP SHOPPERS, BRANDS, AND THE PLANET

We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of the online purchase experience shoppers say they hate most.

Our customers use Happy Returns’ returns software and reverse logistics to reduce costs, retain revenue, and make their supply chains sustainable—while acquiring and keeping loyal shoppers.

We care about making returns something our customers don’t have to worry about, and we hope you do, too!

DO THE BEST WORK OF YOUR LIFE

At Happy Returns, you’ll have substantial impact. We solve challenging problems, work well as a team, and get great support and development from management.

We're looking for exceptional candidates to join Happy Returns . If you possess intellectual curiosity, great problem solving skills and an unwavering belief that the right technology can solve any problem then you are the ideal candidate for the job. Prior experience with technology and enterprise selling in the B2B market is highly desirable. Excellent communication and presentation skills are a must. If you believe you have these skills, we want to talk to you.

ROLE

The Solutions Engineer will:

• Dual Report to the VP, Retail Partnerships and the COO
• Be a key member of the Retail Partnerships team and sales process
• Be the subject matter expert for the Retail Partnership team regarding all Happy Returns customer-facing services and relevant back-end technologies and operations processes
• Discover and analyze individual customer goals and challenges and map those back into the Happy Returns solution portfolio
• Present customized story-driven technical product demonstrations to potential customers that align with key business value and solution differentiation
• Present Happy Returns technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
• Where appropriate, gather requirements and requests from customers for additional functionality and provide necessary input to the Product team to enable them to prioritize projects and write requirements
• Respond effectively to the technical sections of RFIs and RFPs
• Review and advise on sales proposals
• Ensure implementation requirements are clearly transitioned to and implemented by Retailer Success and Product teams and where necessary perform implementations directly
• Pre- and post-launch, serve as customers’ primary contact for all technical questions and help investigate and troubleshoot any technical issues that may arise during the course of customers’ use of Happy Returns services
• Provide Product team with Retailer feedback on strengths and weaknesses of the Happy Returns platform
• Present Happy Returns solutions at relevant industry conferences
• Function effectively in a fast-paced high-energy market segment and successfully balance multiple projects in a team-selling environment
• Travel domestically

Requirements

SOUND LIKE YOU?

• B2B focus is preferred; B2B2C and B2C experience a plus
• Passion for the problem Happy Returns is solving
• Ability to work as part of a team to solve business and technical problems in varied political environments
• Solid verbal, written, presentation and interpersonal communication skills
• Proven time management & prioritization skills in a dynamic sales environment
• Technical expertise in any of the following industries (digital marketing, enterprise data systems and analytics, business intelligence, web analytics, CRM, enterprise search and content management systems)
• B.S. Computer Science, Software Engineering, MIS, MBA, or equivalent work experience
• Previous experience as a Solutions Engineer or customer facing Product Manager
• An understanding of retail and the challenges returns pose for stakeholders preferred

Benefits

• 22 paid days vacation
• Catered lunch (2X per week)
• Medical, dental, vision insurance (80% paid)
• Paid parental leave
• 401K