The Black Tux is reinventing the formalwear rental industry so guys can show up at their best on the days that matter most. The company designs and manufactures modern rental suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.

The Black Tux’s Retail team is growing rapidly, and we are looking for a trainer to help us scale. Our Manager of Learning & Development will own the development and dissemination of all content for our programs. They will possess great skills in communication, content creation, identifying knowledge gaps, and collaboration.

What You’ll do

• Create and constantly maintain all training content for the Showroom team including but not limited to tech platforms, operational processes, company updates, product and showroom fittings
• Partner with Merchandising to create menswear training content: educate our teams on current trends in menswear, how it relates to our product, and how to style our specialty offerings
• Leverage multiple platforms for any skills and learning opportunities such as online platforms, handouts and reference materials
• Create trainings appropriate for multiple audiences, including but not limited to TBT Showroom Managers, TBT Showroom Associates, Nordstrom Program Managers and Nordstrom TBT Ambassadors
• Assist in the development of ongoing leadership training curriculum for TBT managers
• Collaborate with our Regional and Showroom Managers for the on-boarding of all new Associates, Ambassadors, Managers, or Nordstrom Program Managers
• Conduct virtual trainings for remote employees
• Conduct ongoing developmental training for all retail employees and Nordstrom partners
• Collaborate with all company departments to effectively communicate any company changes to product, tech platforms or processes and procedures
• Collaborate with Director of Retail Operations and Retail Operations Manager on the roll out of any new department initiatives
• Create and maintain centralized Associate/Ambassador resource for self guided learning
• Create trainings around opportunities for increased revenue and KPI improvement, as identified by Director of Retail Operations
• Participate in the launch of any new locations as it relates to training and on-boarding
• Travel to showrooms as needed for education and training

Who You Are

• You are or can become intimately familiar with our product, showroom fitting processes, and the internal TBT platforms that support our retail division
• You are confident with public speaking and can effectively communicate in both one on one and group settings
• You are sensitive to individual learning styles and can adapt your approach as needed to guide those you are training toward success
• You are great at breaking down large or complicated processes into digestible steps to maximize learning retention
• You can appropriately modify your training content to adapt to different audiences and levels of experience
• You use listening as a large part of your communication style to ensure you’re hearing the needs of individuals and teams you support
• You collaborate well, but can work autonomously to reach deadlines

Benefits and Perks of Working at The Black Tux

• Exciting startup environment
• Weekly catered lunches
• Dog-friendly office
• Complimentary dry cleaning & tailoring services
• Health, dental and vision coverage401(k)Paid parking
• Parental leave (non-birthing parents included)
• Open vacation timeStocked kitchen & pantry
• Apple equipment or whatever you need to be productive
• Monthly team outingsFree suit and tuxedo rentals

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.