Retail Partnership Associate at Happy Returns

| Santa Monica
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Happy Returns is solving the #1 pain point of e-commerce: returns. We do this by providing a seamless integrated system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista™ return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots.

Happy Returns is a venture-backed startup based in Santa Monica, CA. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!

Position Summary

As the Retail Partnership Associate, you will lead in evangelizing Happy Returns’ pioneering of its full stack returns services to online and omni-channel retailers. You will build relationships with retailers of all sizes, selling long-term productive accounts.

The Retail Partnership Associate is an energetic and persuasive self-starter with a track record of success generating sales in early-stage technology companies. You can build relationships with decision makers, and succinctly communicate the benefits of Happy Returns appropriate for each stakeholder to build consensus and close deals. You will be a key hire and the driver of revenue growth for the company, leading Happy Returns on the front lines with retailer accounts and prospects.

The Retail Partnership Associate will:

  • Identify high-potential retailer prospects and grow new revenue from retailers of all sizes
  • Build relationships with retailer executives and any operational stakeholders required to close deals


We are looking for someone with:

  • Demonstrated success in performing sales at the enterprise level, including a history of exceeding sales quotas while selling a game-changing new service
  • Ability to understand complex enterprise requirements and tailor sales messaging appropriately
  • Ability to understand retailers’ technical and organizational constraints and help craft creative solutions to get them up and running quickly
  • Passion for the problem Happy Returns is solving
  • Ability to operate in a highly ambiguous and fast-paced environment
  • Superior verbal and written communication skills
  • Prior experience at a growth stage technology and/or logistics company
  • Prior experience and contacts in retail are ideal, but not required



Compensation for this position includes competitive pay and comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.


We believe we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail


Our company is in a trendy area near Third Street Promenade. Plus, the office is right off the 10 freeway and near public transportation.

What are Happy Returns Perks + Benefits

Happy Returns Benefits Overview

At Happy Returns, we offer catered lunches twice a week, 22 days of PTO, paid parental leave, 401K and medical, dental and vision.

Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Happy Returns employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Long term disability insurance covers 60% of annual salary up to $8000 per claim. Short term disability insurance covers 60% of annual salary up to $2000 per claim.
Dental Benefits
Our dental plan covers 90% of basic services.
Vision Benefits
The vision benefits plan covers 90% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Happy Returns covers 80% of insurance premium of PPO and HMO plans for employee.
Life Insurance
Life insurance is $25,000 per employee.
Retirement & Stock Options Benefits
Happy Returns' 401(K) retirement plan offers a broad selection of stocks and bonds to choose from.
Company Equity
Happy Returns offers stock options including vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Happy Returns provide up to 8 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Happy Returns sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Happy Returns employees receive between 22 days per year of paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Happy Returns hosts company outings quarterly.
Stocked Kitchen
Happy Returns has a fully stocked kitchen with unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle.
Some Meals Provided
Employees get free lunch on Mondays and Fridays.
Happy Hours
Happy hours are hosted once per month.
We offer employees free on-site parking and a parking subsidy to the employee who do not drive.
Pet Friendly
Happy Returns pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Happy Returns hosts lunch and learn meetings on occasion.
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