WHAT IS HAPPY RETURNS?

Forward-thinking brands like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for brands, shoppers, and the planet.

Happy Returns is:

• Based in Santa Monica, CA
• Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP
• Loved and adored by shoppers: 95% would recommend us to friends!

Come help us shape the future of retail!

HELP SHOPPERS, BRANDS, AND THE PLANET

We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of the online purchase experience shoppers say they hate most.

Our customers use Happy Returns’ returns software and reverse logistics to reduce costs, retain revenue, and make their supply chains sustainable—while acquiring and keeping loyal shoppers.

We care about making returns something our customers don’t have to worry about, and we hope you do, too!

DO THE BEST WORK OF YOUR LIFE

At Happy Returns, you’ll have substantial impact. We solve challenging problems, work well as a team, and get great support and development from management.

We’re a rapidly growing business in search of a Manager, SaaS Sales who will lead in evangelizing Happy Returns’ pioneering of its full stack returns services to online and omni-channel retailers. You will build relationships with retailers of all sizes, selling long-term productive accounts.

The Manager, SaaS Sales is an energetic and persuasive self-starter with a track record of success generating sales in early-stage technology companies. You can build relationships with decision makers, and succinctly communicate the benefits of Happy Returns appropriate for each stakeholder to build consensus and close deals. You will be a key hire and the driver of revenue growth for the company, leading Happy Returns on the front lines with retailer accounts and prospects.

Our fast-paced environment occasionally requires fast turnarounds, so adaptability is critical for success. The ideal candidate is creative, comfortable working in a collaborative environment, and able to adapt with new data about customer and consumer preferences. We’re keen on providing a top-notch experience to prospects, customers, and users, and you’ll have a significant role in helping us achieve that goal.

ROLE

The Manager, SaaS Sales will:

• Identify high-potential retailer prospects and grow new revenue from retailers of all sizes
• Build relationships with retailer executives and any operational stakeholders required to close deals

Requirements

SOUND LIKE YOU?

• Demonstrated success in performing sales at the enterprise level, including a history of exceeding sales quotas while selling a game-changing new service
• Ability to understand complex enterprise requirements and tailor sales messaging appropriately
• Ability to understand retailers’ technical and organizational constraints and help craft creative solutions to get them up and running quickly
• Passion for the problem Happy Returns is solving
• Ability to operate in a highly ambiguous and fast-paced environment
• Superior verbal and written communication skills
• Prior experience at a growth stage technology and/or logistics company
• Prior experience and contacts in retail are ideal, but not required

Benefits

• 22 paid days vacation
• Catered lunch (2X per week)
• Medical, dental, vision insurance (80% paid)
• Paid parental leave
• 401K